Casual Receptionist

Hand Picked Hotels Ltd; Daventry; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hotel brand is seeking a Receptionist at Fawsley Hall Hotel & Spa in Northamptonshire. The ideal candidate will have experience in four or five-star hotels, strong emotional intelligence, and proficient computer skills. This role requires a passion for exceptional service and the ability to create memorable guest experiences. Competitive hourly pay and benefits are offered.

Benefits

Competitive salary

Uniform and meals on duty

Diversity and Inclusion celebration opportunities

Qualifications

• Experience in a four or five-star hotel front office.
• Ability to create memorable guest experiences.
• Proficient computer skills.

Responsibilities

• Deliver exceptional guest experiences through personalized service.
• Maintain effective communication within the team.
• Anticipate and fulfill guest needs.

Skills

Luxury hotel experience

Emotional intelligence

Customer service

Proficient in Microsoft Office

Knowledge of hotel reservation systems

Positive attitude under pressure

Tools

Opera

Job description

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Receptionist on a casual basis at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.

Fawsley Hall Hotel is located within Northamptonshire and offers our guest a luxurious stay, the hotel boasts 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation Fawsley Hall is host to one of the Midland’s best destination spas and state-of-the-art wellness and health club facilities. Its formal gardens and parkland were sculpted by the renowned architect Capability Brown in the 1760s.

About the Role

• The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
• In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About You

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

• A competitive salary of £14.32 per hour.
• This role is being offered on a casual hours basis, hours will vary depending on business needs.
• Uniform and meals on duty provided.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.