Casual Duty Manager - Birmingham

ATG Entertainment; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading live entertainment company in Birmingham is seeking a Casual Duty Manager to lead and motivate the front-of-house team. The ideal candidate will have experience in managing customer-facing teams and skills in food and beverage or hospitality. This role offers benefits such as theatre tickets, staff discounts, and a pension. The company promotes inclusivity and welcomes applicants from diverse backgrounds, encouraging those with disabilities to apply.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (Subject to Availability)

ATG+ Card

Staff Discounts

Pension

Access to ToothFairy – Dental access and guidance from home

Qualifications

• Experience in leading customer-facing teams.
• Ability to maintain high standards.
• Developing new business opportunities.

Responsibilities

• Lead and motivate the front-of-house team on shift.
• Handle feedback from patrons.
• Ensure a safe working environment for all.

Skills

Leadership

Customer experience

Food and beverage management

Catering management

Hospitality management

Job description

Casual Duty Manager - Birmingham

Casual Duty Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Can you lead a team to deliver a great customer experience? If you're looking for a lead role in a varied and exciting environment then this could be the perfect opportunity for you. This role is responsible for leading and motivating the front‑of‑house team on shift, dealing with any feedback from patrons, and ensuring a safe working environment for all staff and visitors.

The ideal candidate will have experience of leading customer‑facing teams, with experience in food and beverage, catering or hospitality management and delivery, and the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under‑represented in this industry. You must be aged 18+ for this position.

We offer the following benefits for our Casual Duty Managers :

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (Subject to Availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy – Dental access and guidance from home

We are a Disability Confident, Committed Employer, which means that we are taking action to ensure that people with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who notify us of their wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we can reasonably interview, we will retain applications for the next available interview opportunity wherever possible.

If you would like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal‑opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.