Case Officer

Charity Commission; Newport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public regulatory body in the UK seeks a Case Officer to manage complex caseloads and ensure compliance with charity law. This dynamic role involves making evidence-based decisions, engaging diverse stakeholders, and collaborating with external partners. Ideal candidates will possess strong communication and analytical skills, alongside a working knowledge of Microsoft Office. Opportunities for professional development and skill enhancement are provided in this impactful position.

Qualifications

• Experience in interpreting information and applying guidance.
• Ability to gather and analyze evidential information.
• Comfortable engaging with diverse stakeholders.

Responsibilities

• Manage a diverse and complex caseload effectively.
• Make independent, risk-based decisions.
• Engage with trustees to ensure legal compliance.
• Collaborate with external partners for regulatory outcomes.
• Contribute to continuous improvement and professional development.

Skills

Strong written and verbal communication skills

Excellent relationship management

Analytical skills

Tools

Microsoft Office

Job description

Are you confident making well-reasoned decisions under pressure?

Can you quickly identify key points in complex information?

Do you enjoy learning and applying new knowledge every day?

Are you motivated by work that protects the public interest?

The Charity Commission regulates over 170,000 charities across England and Wales, ensuring they operate within the law and maintain public trust. As a Case Officer you’ll play a vital role in safeguarding the integrity of the charitable sector.

This is a dynamic position where no two days are the same. You’ll manage a varied caseload, making evidence-based decisions to deliver timely and proportionate regulatory outcomes. Your work will involve engaging with charity trustees, advisors, and stakeholders to ensure compliance with charity law. Where necessary, you’ll consider exercising legal powers to protect charitable assets and prevent harm.

You’ll also collaborate with external partners such as government departments, regulators, and law enforcement agencies. Working within our quality assurance framework, you’ll contribute to continuous improvement and take responsibility for your own professional development.

This role offers opportunities to develop a broad range of skills across different areas of regulatory work, including registration, compliance, risk assessment, and tackling fraud or extremism other risks. You’ll be adaptable and ready to refocus as priorities evolve—bringing your skills where they’ll make the biggest impact . If you’re analytical, decisive, and passionate about making a difference, we’d love to hear from you.

Job description

The main things you will be doing are:

• Manage a diverse and sometimes complex caseload, prioritising effectively.
• Make independent, risk-based decisions and elevate high-risk issues when needed.
• Engage with trustees and stakeholders to ensure legal duties are met.
• Work with external partners to enable and support regulatory outcomes.
• Contribute to continuous improvement and take responsibility for your own development

Person specification

Key skills and experience and knowledge you will need are:

Skills

• Strong written and verbal communication skills.
• Excellent relationship management and ability to engage with diverse stakeholders.
• Analytical skills to evaluate complex information and make sound judgments.

Experience

• Interpreting information and applying guidance to inform decisions.
• Gathering and analysing evidential information.
• Engaging with people fromdifferent backgroundsand levels of knowledge.

Technical

• Working knowledge of Microsoft Office applications

Behaviours

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

For further information and to apply for this role, please follow the link to view the post on Civil Service Jobs.