Case Administrator

Serco Group Plc; Wigston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public services company in Wigston seeks a Case Administrator to handle essential clerical tasks and administration for offenders. The ideal candidate will demonstrate excellent communication and administrative skills. Responsibilities include maintaining accurate records, collaborating with teams, and ensuring compliance with legal frameworks while adapting to a fast-paced environment. This position offers competitive salary and benefits, requiring GCSEs in English and Mathematics plus experience in a busy office.

Benefits

Pension up to 6%

Employee Assistance Programme

Discounts on cinema and shopping

Safe and supportive culture

Opportunity to contribute to innovation

Qualifications

• Proven experience working in a busy office environment.
• Possession of a Sentence Calculation Licence to Operate after training.
• Flexibility to adapt to a dynamic work environment.

Responsibilities

• Provide clerical and administrative support for all areas of the department.
• Communicate effectively with internal and external partners.
• Ensure accurate record-keeping in manual and electronic systems.

Skills

Excellent administration skills

Excellent communication skills

High level skills with Microsoft Word and Excel

Education

GCSE passes in English and Mathematics or equivalent

Job description

Case Administrator – HMP Fosse Way

Salary – Competitive plus Serco Benefits

Hours – Full Time, 40 hours per week, Monday to Friday

Overview

Processing records in line with legal frameworks and operating procedures. This will include generating and safe handling of all documentation relating to offenders residing and of all new arrivals at HMP Fosse Way.

To ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially. A key element of this role is computer based working therefore you will need to possess high level office base skills.

You will be required to effectively communicate both in writing and verbally with external agencies including Police (IOM), Probation, Magistrates and Crown Courts and other prisons to ensure that all offenders that are received in custody have the appropriate documentation.

You will be required to attend and complete mandatory prison service training to enable you to carry out all case administration duties as stated in the specific requirements.

You will demonstrate a positive attitude to collaboration, be able to work at pace under pressure, show flexibility in the workplace and react quickly to change being agile in approach. The OMU environment is fast and dynamic, this requires a high degree of adaptability and self‑motivation.

Responsibilities

• Provide clerical and administrative support for all areas of the department.
• Effectively communicate internal partners and external agencies.
• Ensure that all records are completed to a high standard of accuracy on the relevant systems, both manual and electronic files.
• Work as part of the team in an efficient and professional manner, contributing to all areas and supporting where business need directs.
• Work closely with Prison Offender Managers to assist with the administration for all transfers, new receptions into custody and discharges.
• Develop knowledge and skills of the job role both in situ and through training, understand all relevant procedures and provide help and support in all areas of the function.
• Carry out sentence calculations in line with the PSI guidelines; upon completion of training, maintain competency.
• Produce reports as requested and maintain accurate records of all actions taken.
• Ensure compliance with the Health and Safety at Work Act, focusing on safe systems of work applicable to your area.
• Initiate and collate reports for forwarding to relevant internal departments and external agencies within specified timeframes.
• Daily filing and archiving of records, including control and security of prisoner files.
• Support all OM areas and be responsive to business needs, being flexible in approach.
• Prioritise files correctly when received and processed according to prison service instructions.
• Monitor functional mailboxes throughout the day.
• Create diary entries for those in the establishment on the court list and ensure records are forwarded to the reception department.
• Book video links for courts as required.
• Identify offenders eligible for HDC at the earliest opportunity and process within required timeframes.
• Record and maintain all figures associated with HDC.
• Perform core sentence calculation work with associated periphery tasks.

Benefits

• Pension up to 6%.
• Employee Assistance Programme.
• Serco Benefits package, including discounts on cinema, Merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
• A safe and supportive culture.
• Opportunity to contribute to innovation in public services.
• A company passionate about diversity and inclusion.

Qualifications & Requirements

• Excellent administration skills / experience of working in a busy office environment.
• Excellent communication skills, both written and oral.
• High level skills with Microsoft Word and Excel.
• GCSE passes in English and Mathematics, or equivalent.
• Sentence Calculation Licence to Operate (after training and to remain competent).

Desirable Qualifications

• An understanding of Offender Management Unit work.
• Previous experience of working with offenders.
• Previous sentence calculation experience.
• Disability Confident.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .