Case Administrator

Brook Street; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Case Administrator to support the National Probation Service in Norwich. This position involves managing case files, liaising with agencies, and providing administrative support in a confidential nature. Ideal candidates will have strong communication skills and experience in customer service or administration. The role offers full training, weekly pay, and the opportunity to work within the public sector, contributing to meaningful change.

Benefits

Weekly pay

Holiday entitlement

Pension scheme

Full training and induction

Opportunity to work in the public sector

Office with views of Norwich Cathedral

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in customer service or administrative roles is preferred.
• Ability to manage sensitive/confidential information appropriately.

Responsibilities

• Managing case files and records accurately and securely.
• Liaising with Probation Officers and external agencies.
• Dealing with inbound and outbound calls.
• Providing general administrative support including scheduling and data entry.

Skills

Verbal communication

Written communication

Customer service experience

IT skills (Microsoft Word, basic Excel)

Ability to handle confidential information

Proactive approach

Job description

Job Title: Case Administrator

Location: Norwich

Salary: £12.21 per hour

Hours: Full-time, Monday to Friday, 9 AM - 5 PM

Contract: Temporary, Public Sector

Do you enjoy working in a fast-paced environment where your administrative skills can make a real impact? Brook Street is partnering with His Majesty's Prison and Probation Service to recruit a Case Administrator for the National Probation Service in Norwich.

About the Role:

As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track.

Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication.

Key Responsibilities:

• Managing case files and records accurately and securely
• Liaising with Probation Officers and external agencies
• Taking inbound and outbound calls, dealing with queries
• Supporting individuals going through the probation process
• General administrative support including scheduling, data entry, and email handling
• Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour
• Maintaining systems and databases within required timeframes

What We're Looking For:

• Strong verbal and written communication skills
• Confident handling phone calls in a professional and calm manner
• Good IT and data entry skills (Microsoft Word, basic Excel)
• Ability to manage sensitive/confidential information appropriately
• Experience in customer service or administrative roles
• A proactive approach with the ability to use your own initiative

Benefits:

• Weekly pay
• Holiday entitlement
• Pension scheme
• Full training and induction provided
• Opportunity to work within the public sector
• Office with views of Norwich Cathedral

If you're detail-oriented, proactive, and passionate about helping others, this could be the ideal role for you. Apply now to join a service that truly makes a difference.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.