Carrier Collections Coordinator, Post Sale (Maternity Cover)

Christie's; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious art business in London seeks a Carrier Collections Coordinator responsible for coordinating the collection of property across multiple sites. The role requires impeccable attention to detail and strong communication skills to ensure an exceptional client experience. Responsibilities include processing collection requests, liaising with clients and carriers, and reporting on availability. Ideal candidates will possess excellent IT skills and a strong focus on customer service.

Benefits

25 days annual leave + 1 day Birthday leave

Flexible Fitness Fund

Private Health Insurance

Dental Insurance

Volunteering day

Qualifications

• Ability to work independently and effectively as part of a team.
• Ability to meet deadlines in a fast-paced environment.
• Commitment to punctual attendance and excellent time keeping.

Responsibilities

• Coordinate collection scheduling with third party warehouses and carriers.
• Process collection requests and handle client inquiries.
• Provide daily reporting regarding availability and scheduling.

Skills

Excellent communication skills

IT skills (Microsoft Excel and Outlook)

Attention to detail

Problem solving abilities

Client service focus

Job description

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

The Carrier Collections Coordinator is responsible for coordinating the collection of sold, unsold and unoffered property across multiple sites. With impeccable attention to detail and the ability to work to tight deadlines, the Carrier Collections Coordinator will perform account checks, raise collection orders, process VAT refunds and liaise with clients and carriers to ensure a smooth collection experience. Working closely with Art Transport, Collections, Client Services and the wider Post Sale team, the Carrier Collections Coordinator will build strong stakeholder relationships and deliver exceptional client experiences to both internal and external clients.

How You'll Make An Impact

• Process collection requests, meeting deadlines and liaising with teams, including but not limited to; Post Sale, Art

• Handle internal and external client enquiries

• Raise collection orders and process Cashier’s tax refunds, liaising with Client Accounting, VAT and Compliance teams when required

• Assist clients and Post Sale Coordinators with TA transfers and site transfers

• Liaise with the warehouse teams and prepare Outlook calendars

• Coordinate collection scheduling with third party warehouses and carriers

• Provide daily reporting regarding availability and scheduling to relevant teams

• Provide support to the Client Service Desk team, including last minute carrier collection requests and ad hoc in person desk cover

• Strong awareness of overall business activities and ability to communicate relevant information

• Provide support to Post Sale Coordinators with administrative tasks, client management and sale support when required

• Collaborate with team members to effectively resolve issues in a timely manner

• Assist with identifying process and IT improvements

• Other duties as assigned by Manager

• Transport, (Third Party) Warehouses and Client Services

What you’ll bring to the team

• Ability to work independently and effectively as part of a team

• Ability to stay motivated during quiet times and keep up in a fast - paced environment

• Ability to meet deadlines

• Excellent communication skills, written and spoken

• Excellent IT skills (in Microsoft Excel and Outlook) and ability to learn Christie’s systems

• Excellent prioritisation and organisation skills

• Excellent problem solving abilities and attention to detail

• Excellent time management skills and forward planning

• Strong focus on excellent client services

• Desire to learn and take on new challenges

• Commitment to punctual attendance and excellent time keeping

• Knowledge of and/or interest in shipping and logistics desirable

What’s great about working for us

• 25 days annual leave + 1 day Birthday leave

• Christie’s Christmas office closure (guaranteed between 25th Dec – 1st Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family

• Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on

• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you

• Donation matching of up to £500 per annum to help you support the organisations you care about

• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)

• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues

• Discretionary Bonus (dependent on the business and employee performance payable in March each year)

• Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)

• Private Health Insurance: no employee contribution needed, subsidised for other family members (taxable)

• Dental Insurance: (may be extended at personal cost)

• Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months of employment

• Competitive Life Insurance policy from first day

• Employee Assistance Programme: access to personal advice and support services including counselling

• Eyecare vouchers (once a year)

• Cycle to Work scheme

• Christie’s Extras: discounts on over 800 retailers, holiday packages, dinners and weekly shops

• Seniorcare by Lottie: a comprehensive eldercare solution

Robust family first policy:

• 16 weeks full pay on Maternity Leave

• Family-friendly return to work: 80% work at full-pay for eight weeks post-Maternity leave to ease you back into work

• Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

• Christie’s Family Network: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

*Christie’s reserves the right to change company benefits at any time

Closing Date: 7th December