Careers Advisor

Krypton Training; City Of London; Hybrid; GBP 22,000 - 24,000; Full time

Job summary

A careers advice organization in London is seeking a Careers Adviser. The role involves delivering one-to-one careers advice sessions and supporting clients through workshops. Ideal candidates will have customer service experience and be willing to undertake qualifications in Information, Advice, and Guidance. This position is mainly field-based with some remote work. Salary starts at £22,500 with potential for review and increase.

Qualifications

• Good customer service skills or experience in customer-facing roles.
• Prepared to undertake training in IAG level 3.
• Willing to work towards a Careers Information Advice and Guidance Level 4 qualification.

Responsibilities

• Deliver careers advice on a one-to-one basis and in workshops.
• Maintain accurate records and complete necessary paperwork.
• Develop and maintain relationships to meet service targets.

Skills

Customer service skills

Using Microsoft Office

Tele/video conferencing familiarity

Education

IAG Level 3 training

Working towards Level 4 qualification

Job description

Overview

Purpose: To provide impartial, confidential, high quality careers information, advice and guidance to customers in order to allow them to make well informed and realistic career choices on all aspects of learning & work

Objectives

• Contribute to the development of Krypton Training s initial careers advice and information services under the National Careers Service, so that service users are dealt with fully, promptly, and within the time constraints of the service.
• Deliver and meet the given targets for the National Careers Service contract & deliver careers advice on a one to one basis and employability support via various workshops e.g., Job Search, interview skills, CV writing workshops, etc. at Krypton Training offices, client sites and remotely from home.
• Maintain accurate and appropriate records to ensure that all necessary paperwork is completed to meet high quality standards & requirements and provide statistics as appropriate.
• Must be a confident in using a laptop and have experience in using Microsoft Office, familiarity of using tele/video conferencing software is desirable.
• Help develop the strategic recognition of the National Careers Service and create and maintain strong relationships to deliver the weekly and monthly targets according to profile.
• To be able to use initiative in making informed decisions with line management and willingness to take on responsibility in order to be able to become an effective careers adviser and team player.

Location

This role will require the individual to work from home 1 day a week conducting telephone sessions and 4 days travel via public transport and deliver across London at various client sites, employer s sites, and voluntary organisations and other community locations on a one-to-one and/or group work basis.

Salary

£22,500 per annum and with successful completion of the probationary period a bonus will be added, thereafter a yearly review with the aim of increasing to £24,000 in the second year.

Hours

35 hours per week will be required from Monday-Friday

Qualifications

Ideal candidates must have good customer service skills or experience in working in a customer facing role and be prepared to undertake training in IAG level 3 and within a year be working towards a Careers Information Advice and Guidance Level 4 qualification.

Probationary period

4 months leading to a permanent contract.