Care Team Leader: Onboard New Clients & Deliver Care

Home Instead Senior Care; Newtownards; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home care provider in Northern Ireland is seeking a Team Leader to manage new client onboarding. This role requires strong customer service skills and a Level 3 NVQ in Health and Social Care. The successful candidate will be responsible for client interactions and ensuring high-quality care. The position offers competitive pay and opportunities for career advancement in a supportive work environment.

Benefits

Competitive pay

Comprehensive training

Career advancement opportunities

Positive team culture

Impactful work with seniors

Qualifications

• Experience in the healthcare sector.
• Experience of working with MAR sheets and medication in a supervisory role.
• Passion for delivering high quality care.

Responsibilities

• Respond to client enquiries and schedule consultations.
• Conduct consultations and complete care plans.
• Build relationships with clients and families.

Skills

Communication skills

Customer focus

Teamwork

Ability to nurture Care Professionals

Education

Level 3 NVQ in Health and Social Care

Tools

CRM Zoho

Job description

A leading home care provider in Northern Ireland is seeking a Team Leader to manage new client onboarding. This role requires strong customer service skills and a Level 3 NVQ in Health and Social Care. The successful candidate will be responsible for client interactions and ensuring high-quality care. The position offers competitive pay and opportunities for career advancement in a supportive work environment.