Care & Support Worker

Metropolitan Thames Valley Housing; Stevenage; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A housing organization in Stevenage seeks a Care & Support worker to assist residents with mental health challenges. You will be the key worker, managing support plans and promoting independence. The role requires early and late shifts, including weekends. Strong communication skills and empathy are essential to succeed in this rewarding position.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions

Life assurance cover

Hybrid working options

Extensive training opportunities

Qualifications

• Enthusiasm for the role; flexible approach.
• Ability to make safeguarding decisions confidently.
• Experience with complex needs preferred.

Responsibilities

• Be the key worker for assigned customers.
• Make daily decisions on safeguarding and risk issues.
• Coordinate support packages with third parties.

Skills

Team player

Strong communication skills

Empathy

Good IT skills

Job description

Overview

Care & Support worker – Stevenage

The role

A rare and exciting opportunity has arisen to join the Care and Support mental health team in Stevenage. Within this role you support residents with enduring mental health issues. This can be highly challenging but rewarding in equal measure.

This role does require early or late shift work, including some weekends and bank holidays.

As a key worker you will be fully responsible for your customers’ support plans and encouraging their independence. The customers may have complex enduring mental ill health issues, often the result of drug induced psychosis, with unpredictable behavioural patterns. They require positive support to ensure their independence is maintained and they are encouraged to remain as active in the community as possible. The ultimate objective if for residence to return to independent living in the community.

Responsibilities

• Be the key worker for assigned customers, including maintaining detailed records and coordinating their support packages with third parties involved in residence support.
• Make daily decisions on safeguarding and risk issues, remaining confident and decisive in responses.
• Work within a dedicated management structure with full support while promoting residents’ independence and community participation.
• Demonstrate empathy, understanding and patience in delivering a demanding but rewarding service to vulnerable adults.
• Utilise good IT skills as part of case recording and communication.

What you’ll need to succeed

• Team player with enthusiasm for the role; strong communication skills, flexible approach and positive attitude to achieve targets in a changing environment.
• Empathy, understanding and patience to support residents with complex needs.
• Ability to make and act on safeguarding and risk decisions; confident and decisive in responding to issues.
• Full support from management; ability to maintain detailed records and coordinate with third parties.
• Good IT skills.

If you can demonstrate a passion to deliver excellent service to vulnerable adults in a dignified manner and want to make a real difference to a vulnerable section of the community this is a role for you. You will be the person that makes a difference to an individual becoming content and managing their own life!

To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list once an offer of employment is made. A new check will be completed every three years.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001