Care and Support Team Manager

Metropolitan Housing Trust; Sheffield; On-site; GBP 34,000 - 37,000; Full time

Job summary

A prominent support services organization in Sheffield seeks a Care & Support Manager to lead a supported living service for individuals facing mental health challenges. The role requires overseeing daily operations, ensuring excellent customer service, and managing staff performance. Ideal candidates should have experience with vulnerable adults and strong leadership skills. This full-time position involves on-call duties and contributes to empowering clients towards independent living.

Qualifications

• Previous experience of working with vulnerable adults, preferably those who live with mental health conditions.
• Experience of dynamic risk assessment and partnership working.
• Line management and leadership experience.

Responsibilities

• Day to day running of the service.
• Providing an excellent level of customer service.
• Recruit, induct, develop and manage the performance of staff.
• Support the Operation Manager to manage service budgets.
• Assist with monitoring and reporting on performance.

Skills

Experience with vulnerable adults

Dynamic risk assessment

Line management

Leadership skills

Job description

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The role

Care & Support Manager

Beighton, Sheffield

Salary: £34,754 - 36,583

The Care & Support Manager is pivotal to the success of our scheme in Sheffield. You will be responsible for leading a supported living service for people with complex and enduring mental health conditions. The purpose of the service is to equip customers with independent living skills that they may have lost as a result of their illness. Each customer has unique support needs and the service prides itself for providing person‑centred care, and promoting choice and control, so that customers can fulfil their potential and lead full and happy lives.

Overall Key Responsibilities & Outcomes

You will be responsible for:

• Day to day running of the service.
• Providing an excellent level of customer service and ensuring that all regulatory, contractual and quality commitments are met to a high standard.
• Recruit, induct, develop and manage the performance of staff to deliver cohesive, high‑performing teams, which consistently achieve performance targets.
• Support the Operation Manager to manage service income and expenditure budgets effectively.
• Assist with the monitoring, management and reporting on performance and risk, taking appropriate action to deliver compliance with quality standards, business targets, contractual and regulatory frameworks.
• Support the development of the services, raising the profile of MTVH Support.

This is a demanding and full‑time role, with a requirement to participate in On Call duties.

What you’ll need to succeed

To be successful in the role, essential criteria is:

• Previous experience of working with vulnerable adults, preferably those who live with mental health conditions.
• Experience of dynamic risk assessment and partnership working.
• Line management and leadership experience.

You will be able to influence the future success of our business and your development. We are therefore seeking individuals with drive and ambition to deliver excellence and support the winning of future business.

Your application will be assessed on evidence of the above requirements.