Care & Support Broker - Mental Health CPST

West Sussex County Council; Shoreham-by-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Shoreham-by-Sea is seeking a Care and Support Broker to join their Mental Health CPST team. The role involves supporting individuals with care and mental health needs, requiring strong communication skills and experience in health or social care. Candidates should have NVQ level 3 and excellent IT skills. This position is mainly office-based with occasional travel. Flexible applicants who can work under pressure and have good negotiation skills are encouraged to apply.

Qualifications

• Experience in health or social care is highly desirable.
• Knowledge of Care Act 2014 and Mental Health Act 1983 is important.
• Experience influencing and negotiating with stakeholders is desirable.

Responsibilities

• Support planning for customer focused services.
• Relay information accurately to service providers.
• Organise work and meet tight deadlines.
• Interpret received intelligence for risk assessments.
• Communicate safeguarding and service quality issues.
• Utilise IT systems for monitoring data.

Skills

Communication skills

IT skills

Negotiation skills

Education

NVQ level 3 in a relevant subject

GCSE English and Maths

Job description

Overview

As a representative for CPST we provide support across health and social care, and plan and source support for people being discharged from hospital and those with assessed social care needs. For an informal conversation or for further information regarding the role, please contact Hazel Dodson (Placement & Sourcing Deputy Lead) at . For issues or queries regarding your application please contact . To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check. West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

Job Details

Care and Support Broker roles are mainly office based with occasional travel and work during standard office working hours on weekdays between 9am and 5pm. You may have a background in health or social care already or you might have really good transferable skills from other sectors. As this position is within the Mental Health CPST team, prior experience supporting individuals with their mental health needs is highly desirable. We are looking for someone to join our dedicated team, providing support to our customers to access appropriate care and support services. We are looking for someone with strong communication skills to work in partnership with a range of different services and customers to support teams in navigating changing demands and ensure the best support is provided.

Responsibilities

1. Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs
2. Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly
3. Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines
4. Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels
5. Excellent written, verbal, influencing and negotiation skills
6. Sound and accurate IT and keyboard skills

Qualifications

• NVQ level 3 in a relevant subject, or equivalent qualification or experience
• GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy
• Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc
• Experience of monitoring data and information including financial material and using a range of IT and data systems
• Good understanding of office systems and practices related to carrying out a health or social care role
• Experience of influencing and negotiating with individuals, stakeholders and service providers – Desirable

About the Employer

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.