Care Navigator/Receptionist

Manston Surgery; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A UK healthcare practice is seeking a Care Navigator to welcome patients and support clinical operations. The role involves handling inquiries, managing appointments, and administrative tasks, requiring strong communication skills and the ability to juggle multiple responsibilities. This part-time position offers £12.21 per hour and involves working in person. Ideal for those looking to make a positive impact on patient care.

Benefits

Company pension

Qualifications

• Experience as a Medical Receptionist preferred.
• Ability to juggle multiple tasks effectively.
• Flexibility to cover for co-worker absences.

Responsibilities

• First point of contact for patients and visitors.
• Signpost patient requests and allocate appointments.
• Support clinicians for smooth operation of surgeries.
• Undertake administrative tasks.

Skills

Excellent communication skills

Interpersonal skills

Ability to handle challenging situations

Task prioritization

Education

GCSE or equivalent

Job description

As a Care Navigator, you'll be at the heart of our practice, ensuring that patients and visitors receive a warm welcome and assistance. This busy and diverse role requires excellent communication and interpersonal skills, as well as the ability to handle challenging situations with professionalism and calmness. You'll be adept at juggling multiple tasks and prioritising them effectively throughout the day.

You'll be part of our friendly and supportive Care Navigator team, working approximately 27 hours per week. Flexibility is key, as you'll occasionally cover for absences or annual leave, with availability required between 8am and 6pm.

Main Duties of the Job:

• Be the first point of contact for patients and visitors, ensuring all enquiries are handled promptly and professionally.
• Signpost patient requests via our Online Consultation portal and allocate appointments to the most appropriate service or clinician.
• Support clinicians to ensure surgeries run smoothly and efficiently.
• Undertake a range of administrative tasks to support the practice.
• Work flexibly to cover co-worker absences as needed.

About Us:

Our mission is to support our patients in enjoying a healthier life. We achieve this through quality care centred around the patient, being caring and supportive, and our dedicated team of professionals. We are committed to teaching and training, and we embrace new evidence, guidance, best practices, and innovations to remain forward-thinking.

If you're looking for a role where you can make a real difference and be part of a dedicated team, we would love to hear from you!

Job Types: Part-time, Permanent

Pay: £12.21 per hour

Benefits:

• Company pension

Education:

• GCSE or equivalent (preferred)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person