Care Logistics Lead

CO-OP; City of Westminster; On-site; GBP 29,000 - 36,000; Full time

Job summary

A leading cooperative in London seeks a Care Logistics Lead. Responsibilities include managing the ceremonial crew's schedules and ensuring high standards of service. The ideal candidate possesses strong team focus and customer experience skills and is sensitive and empathetic. This role offers opportunities for career development in a supportive environment with various employee benefits.

Benefits

30% off Co-op branded products

23 days holidays plus benefits

Employee Assistance Programme

Career development opportunities

Pension with employer contributions

Qualifications

• Strong team focus with the ability to work in a fast-paced environment.
• Passion for ensuring a positive client experience.
• Ability to act with discretion and empathy.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew.
• Deputise for the care logistics manager.
• Plan clothing collection and transportation of the deceased.
• Drive continuous improvements in delivery and team performance.

Skills

Team focus

Customer experience

Discretion and empathy

Manual handling

Job description

Overview

Job Category: Funeralcare Operations
Job Title: Care Logistics Lead
Salary: £29,412 - £35,412 (including London Allowance) plus benefits
Hours: 37.5 hours per week, Monday - Friday 9am - 5pm
Location: London, E12 5DA

We’re looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy. In this role, you’ll supervise and coordinate a team of ceremonial crew to ensure that each funeral is delivered to the highest possible standard. You’ll use both manual and digital systems and processes to ensure that every person is in the right place at the right time.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew – a team of primarily part-time colleagues who drive, carry the coffin and support on the day of funerals
• Deputise for the care logistics manager
• Plan clothing collection, movement of personal belongings and transportation of the deceased for viewings, as required
• Gather and analyse insight to drive continuous improvements in the delivery of funerals and team performance
• Maintain a good understanding of the local environment and stakeholders (clergy, crematoria, hospitals, care providers) and adapt or improve processes accordingly

Qualifications and Requirements

• A strong team focus and the ability to work at pace in a rapidly changing environment
• A real passion for customer experience and the desire to ensure a positive client experience by understanding needs clearly
• The sensitivity to act with discretion and empathy
• An ability to act promptly but in a measured and considered way
• A full UK manual driving licence
• The physical ability to carry out lifting and manual handling of heavy loads

About the Company and Diversity

At Co-op, we’re proud to do things a different way. As one of the world’s largest co‑operatives, owned by millions of members, community is at the heart of what we do. We are actively building diverse teams and welcome applications from everyone. We are committed to inclusive work environments with equal opportunities.

Pre-employment and Diversity Information

We may perform background checks as part of pre-employment screening, including DBS and adverse media checks, and an occupational health questionnaire. We may also check social media activity. Offers are conditional upon successful completion of these checks. More information about our recruitment process and diversity commitments is available at our sites.

Benefits

• 30% off Co-op branded products in our food stores
• 10% off other brands in our food stores
• Discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• Pension with up to 10% employer contributions
• Employee Assistance Programme (24/7 confidential support)
• Virtual GP and free eye tests
• Career development opportunities including apprenticeships
• Supportive team environment and opportunities to make a difference
• Wagestream access to access a portion of pay as you earn it