Care Home Admin

Gold Care Homes; Hatfield Peverel; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local care home is seeking an experienced administrator to join their team. You will handle reception duties, manage incoming calls, and ensure the smooth operation of administrative tasks including payroll, record-keeping, and liaising with staff. The role requires confidentiality, and strong organizational skills, and offers benefits like a salary from £27,000 annually, employee awards, and professional development opportunities. Join us in creating a welcoming environment for residents and their families.

Benefits

Salary from £27,000 annually

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Qualifications

• Experience in administrative roles, especially in healthcare settings.
• Strong typing and organizational skills.
• Ability to maintain confidentiality and manage sensitive information.

Responsibilities

• Perform general reception duties and manage calls.
• Prepare timesheets and manage payroll documentation.
• Coordinate the duty rota and liaise with staff.

Skills

Microsoft Office

Reception duties

Confidentiality

Communication

Record keeping

Job description

About the Home:

Tucked away near Hatfield Peverel, Willowmead Care Home is a serene oasis where up to 60 cherished elders find more than just care—they discover a vibrant community. Whether it’s the gentle hum of arts & crafts sessions, the rhythmic beats of dance classes, or the tranquil views from private terraces, Willowmead seamlessly blends personalized care with a rich tapestry of experiences. From the lush gardens to the cozy lounges, every corner whispers a promise: at Willowmead, every day is a journey of joy, connection, and heartwarming memories. Welcome to a place where every resident is family.

We are looking for an experienced administrator to join our team.

What you will be doing!

• General reception duties, taking calls, transferring to departments, greeting visitors
• Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
• To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
• To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
• To coordinate the duty rota, liaise with Bank and Agency staff when required.
• To sort and distribute mail accordingly throughout the Home.
• You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
• Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments.
• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
• Prepare and submit data relating to petty cash and wages totals-monthly
• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
• Attend training courses and sessions as required.
• Maintain client, staff and business confidentiality at all times.
• Prepare and maintain stationary orders, stock and records.
• To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
• To ensure all internal and external customer interactions are met with a welcoming and professional manner.

Benefits:

• Salary from £27,000 per annual
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend