Care Coordinator | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading community health provider in the UK is seeking a Care Coordinator to support their urgent care response service. The role involves coordinating interventions to prevent hospital admissions and maintaining information systems. The ideal candidate is organised and proactive, working within a multi-disciplinary team to deliver high-quality community care. This position offers flexible working hours within a dedicated team.

Qualifications

• Organised and proactive with a passion for admission avoidance.
• Ability to work effectively within a multi-disciplinary team.
• Flexibility to provide support across varying hours.

Responsibilities

• Provide prompt coordination and administration support to the UCR service.
• Ensure a prompt response to crisis referrals and coordinate interventions.
• Maintain information systems and produce performance reports.

Job description

Overview

The UCR Service provides urgent support, seven-days a week, to help prevent unnecessary hospital admissions. This is achieved by providing a two-hour crisis response delivered by a multi-skilled team of professionals. Support is provided at home or where they usually reside for people who are concerned their health or mobility is declining and are therefore at risk of admission to hospital. Our teams work closely with our local ambulance service to pull category 3 & 4 patients off the ambulance stack, supporting patients in receiving a rapid response in the community by teams with the skills to support them to remain at home.

Our multidisciplinary teams also provide a general virtual ward service, supported by digital technology and remote monitoring. Patients receive hospital‑level care at home safely and in familiar surroundings, helping speed up recovery while freeing up hospital beds for patients that need them most. In addition to home visits, digital remote monitoring is utilised.

Responsibilities

• Provide prompt, efficient coordination and administration support to the UCR service.
• Work within a multi-disciplinary and professional team to support the implementation of short-term care provision and track progress of care.
• Ensure a prompt response to crisis referrals and coordinate interventions by team members or ensure referrals are made promptly to other services to prevent unnecessary hospital admission.
• Maintain the information systems used by the team to collate and coordinate performance data and produce reports as required for the team and relevant managers.

Service Model and Team

Teams are made up of GPs, Nurses, Paramedics, Pharmacists, Occupational Therapists, Physiotherapists, and Health & Therapy Assistants who work together to reduce hospital admissions. Patients are reviewed daily by a clinical team and the ward round may involve a home visit or take place through video technology. The UCR Service provides clinical interventions (including intravenous therapy) as part of a multidisciplinary team comprising Medics, Nurses, Paramedics, Physio and Occupational Therapists for admission avoidance pathways (two-hour response and general virtual wards), in line with the national specification for UCR and general virtual wards.

Operating 365 days per year, the service receives referrals from a range of health and care professionals and triages, assesses, and delivers care to the patient over several days to ensure the patient can remain safely at home.

Working hours and Availability

Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm.

About the organisation

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Values and Equality

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

Application and Closing

This post may close early if sufficient applications are received.

Do you have a passion for admission avoidance? Are you committed to delivering an outstanding service which is fast-paced and reliable? Do you want to work with a team of caring and dedicated staff? We are looking for a Care Coordinator to join us, so if you’re organised, proactive, and looking for a dynamic role in a team that provides cutting-edge, excellent community care, we’d love to hear from you!

Further information is available in the attached job description and person specification. If you would like to discuss this role or find out more, you can contact our Operational Team Leads.

This advert closes on Thursday 18 Sep 2025