Care Coordinator - Driving License Required

Helping Hands; Swansea; On-site; GBP 29,000; Full time

Job summary

A leading home care provider in the UK is looking for a Care Coordinator to join its Swansea branch. The role involves supporting the Registered Care Manager, ensuring the highest standards of care and service for clients, and actively participating in recruitment and business development. Candidates should hold a Level 3 Diploma in Adult Care and have supervisory experience in the care sector. The position offers great opportunities for career progression and an annual salary of £28,500.

Benefits

Career progression opportunities

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support for nationally recognised qualifications

Refer a friend scheme

Annual salary review

Qualifications

• Knowledge of regulatory requirements and best practice in line with CQC/CIW guidance.
• Experience of working within the care sector at a supervisory level.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Support the Branch Care Manager by providing care to customers and carers.
• Ensure customers receive a high standard of care through effective staff allocation.
• Complete direct observations and supervisions for care teams.
• Support recruitment of new team members.
• Reassess customers to ensure care plans reflect their needs.
• Seek new business opportunities for the branch.
• Ensure the highest levels of customer service are maintained.

Education

Level 3 Diploma in Adult Care

Job description

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home. Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team. Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.

Responsibilities

• Supporting the Branch Care Manager by providing care and support to customers and carers within the local community.
• Ensuring that customers receive the highest standard of care and support through effective allocation of staff.
• Completing direct observations and supervisions for your care teams within the correct timescales.
• Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Reassessing customers to ensure care plans are reflective of their needs and condition.
• Actively seeking new business opportunities and supporting the commercial growth of the branch.
• Ensuring that the highest levels of customer service are always provided.

Support and Development

Helping Hands recognizes that running a branch is a lot of responsibility and offers extensive support in HR, compliance and business development. You will have access to an employee assistance programme, support to complete nationally recognised qualifications, a refer‑a‑friend scheme, and an annual salary review.

Benefits

• Career progression opportunities
• 25 days annual leave
• Blue Light Card offering discounts from businesses and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Annual salary review

Qualifications

To be successful in this role you need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance, experience of working within the care sector at a supervisory level, a full UK driving licence and access to your own vehicle.

Salary

£28,500 per year

All applications will be treated fairly in line with our Equality and Diversity Policy.