Care Coordinator - Domiciliary Care

NHS; Birmingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading healthcare provider seeks a Care Coordinator to manage staff rotas and ensure quality care delivery. The role involves coordinating scheduling, overseeing care plans, and liaising with clients and professionals. Candidates should possess NVQ level 2 in Health and Social Care and have experience in domiciliary care coordination. Excellent communication and organizational skills are essential. The position offers a salary range of £25,000 to £26,500 and is based in Birmingham.

Benefits

On-site parking

Qualifications

• Qualified to NVQ level 2 in Health and Social Care.
• Experience in care coordination within a domiciliary care setting.
• Proficient in using Care Rostering systems.
• Strong understanding of CQC standards and domiciliary care operations.
• Excellent communication and customer service skills.
• Strong organisational and multitasking ability.
• Proficient IT skills, including care management systems and MS Office.
• Ability to work under pressure in a fast‑paced environment.
• Ability to work on‑call or participate in a rota, if required.

Responsibilities

• Create, maintain and update staff rotas using Care Rostering.
• Act as the main point of contact for care staff regarding schedules.
• Ensure care plans, visit notes, and documentation are accurate.
• Collaborate with external professionals (GPs, district nurses, social workers).

Skills

Care Coordination

Communication skills

Organisational skills

Proficient IT skills

Education

NVQ level 2 in Health and Social Care

Tools

Care Rostering systems

MS Office

Job description

Job Summary

Care Coordinator (Full‑Time)

We are seeking an organised, proactive, and compassionate Care Coordinator to join our domiciliary care team. The Care Coordinator will be responsible for planning and managing staff rotas, ensuring safe and efficient delivery of care, and maintaining excellent communication with clients, carers, and stakeholders. The successful candidate will be confident using a Care Rostering system to build rotas, manage schedules, and support operational efficiency.

This role is central to the smooth running of our care service. You will work closely with the Registered Manager and wider care team to ensure every client receives quality care while staff are deployed effectively and according to their skills, availability, and preferences.

About Us

We are an established care provider working in Solihull and Birmingham for the last 10 years. We are a specialist provider of bespoke care and support services for your individual needs ensuring you receive a safe, high quality, caring and reliable service. We can provide this within your home, supported living facilities and the wider community 24 hours a day 7 days a week. We have a team of highly skilled, compassionate and friendly care and support workers who are committed to meeting your individual needs and ensuring dignity and respect at all times.

Responsibilities

• Rostering & Scheduling:
  Create, maintain and update staff rotas using Care Rostering; ensure rotas are completed timely and meet client care plan requirements; manage last‑minute changes, sickness and emergency cover; ensure continuity of care and minimise missed calls or late visits.
• Care Coordination:
  Act as the main point of contact for care staff regarding schedules; liaise with clients and families to manage changes, queries, or concerns; allocate appropriately skilled staff to service users based on needs, risk assessments and preferences; support the induction and shadowing process for new carers.
• Compliance & Quality:
  Ensure care plans, visit notes and documentation are accurate and up to date; run reports and monitoring checks to ensure KPIs are met and payroll information is accurate; assist with monitoring visits, spot checks and audits as needed.
• Communication & Team Support:
  Work with the Registered Manager to support operational performance of the service; collaborate with external professionals (GPs, district nurses, social workers); escrow safeguarding, risk or quality concerns appropriately.

Qualifications

• Qualified to NVQ level 2 in Health and Social Care.
• Experience in care coordination within a domiciliary care setting.
• Proficient in using Care Rostering systems.
• Strong understanding of CQC standards and domiciliary care operations.
• Excellent communication and customer service skills.
• Strong organisational and multitasking ability.
• Proficient IT skills, including care management systems and MS Office.
• Ability to work under pressure in a fast‑paced environment.
• Ability to work on‑call or participate in a rota, if required by your organisation.

Person Specification

• Experience in care coordination within a domiciliary care setting.
• Proficient in using Care Rostering systems.
• Strong understanding of CQC standards and domiciliary care operations.
• Excellent communication and customer service skills.
• Strong organisational and multitasking ability.
• Proficient IT skills, including care management systems and MS Office.
• Ability to work under pressure in a fast‑paced environment.
• Ability to work on‑call or participate in a rota, if required by your organisation.
• On‑site parking.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Details

• Date posted: 27 November 2025
• Pay scheme: Salary – £25,000 to £26,500 a year
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: L0127-25-0000
• Job locations: Enterprise Centre, 1 Hedingham Grove, Birmingham, B37 7TP
• Employer: Auxilio Care Limited – https://www.auxiliocare.com