Care Coordinator - Childhood Immunisations and Vaccinations

Linthorpe Surgery; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in the Tees Valley region seeks a Care Coordinator for Childhood Immunisations and Vaccinations. The incumbent will support three practices in ensuring high-quality patient care. Responsibilities include coordinating appointments, managing vaccination clinics, and collaborating with admin teams. Ideal candidates possess excellent interpersonal skills and experience within the NHS. Qualifications required include GCSEs in English and Maths, and NVQ levels in Health and Social Care.

Responsibilities

• Coordinate immunisations and vaccinations for patients.
• Organise booking for identified patients effectively.
• Monitor appointment systems for optimal utilisation.
• Work collaboratively with admin teams to meet patient needs.
• Escalate concerns to safeguarding lead when necessary.

Skills

Good communication and people skills

Good telephony skills

Good organisational and time management skills

Professional attitude and work ethic

Proficiency in navigating computer systems

Knowledge of data integrity and security

Excellent interpersonal skills

Empathy towards distressed individuals

Experience in NHS setting

Managing IT systems

Education

GCSE grade A to C in English and Maths

NVQ level 2 in Health and Social Care

NVQ level 3

Job description

Care Coordinator - Childhood Immunisations and Vaccinations

We are willing to consider full-time and part-time applications.

HolgatePrimary Care Network is looking to recruit a Care Coordinator to join our existing team supporting our 3 PCN Practices with a population of 45k patients. The purpose of this role is to provide administrative & patient support coordinating and organising Childhood immunisations and Vaccinations (Such As but not limited to, Shingles & Pneumococcal). We are looking for an individual who is enthusiastic, highly motivated & who will contribute to our provision of high quality, patient centred care.

Main duties of the job

Applicants are expected to have exceptional organisation and patient care skills, and empathy regarding patient needs. You will coordinate the care needs of individuals as requested by the PCN Management Team. The post holder should have the ability to manage multiple tasks such as, booking appointments, managing IT and remote booking systems, telephone skills, coordinating clinics and record keeping. Due to the nature of this role, it is desirable (but not essential) that applicants have previous experience of working in a health care or medical environment. You will be required to undertake training as set out by the Personalised Care Institute.

About us

Holgate Primary Care Network (PCN) consists of the following 3 practices in the Middlesbrough area. Linthorpe Surgery, Borough Road & Nunthorpe Medical Group & Village Medical Centre. We have a highly skilled & varied PCN team consisting of many roles such as Mental Health Practitioners, Physiotherapists, Care Home Practitioners, Social Prescribers, Safeguarding Lead etc alongside a supportive management and Care Coordinator team.

Job responsibilities

Duties and responsibilities will include:

Using GP systems to identify the cohorts of patients who requires specific vaccinations and appointments.

Develop a thorough understanding of the vaccination programmes and targets that all practices within the PCN are required to meet.

Organising the booking of these identified patients using telephone, S1 practice and remote booking systems.

Coordinating immunisation and vaccination clinics across the PCN and 3 Practices.

To regularly monitor the appointment systems ensuring clinics are fully utilised and (as directed by management) take action to book all available appointments.

Support admin teams in practice by working with them to arrange immunisations / vaccinations and meet patient needs.

Escalate concerns to our safeguarding lead as required.

Review and always adhere to practice protocols and policies.

Attend training events organised by the PCN, where appropriate.

Any other duties as requested by the Care Coordinator line manager and PCN Management Team.

Person Specification

Experience

• Good communication and people skills
• Good telephony skills
• Good organisational and time management skills
• Ability to demonstrate a professional, positive attitude and work ethic.
• Proficiency in navigating computer systems with the ability to learn new data systems quickly
• Knowledge of and ability to comply with data integrity and security to safeguard all personal identifiable information
• Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
• Ability to show empathy and be nonjudgmental toward distressed individuals.
• Experience working in an NHS setting
• Experience with managing IT systems

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care (or similar)
• Qualified to NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.