Care Coordinator

Right at Home; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Right at Home Bromley seeks an experienced Care Coordinator to join their passionate team. In this role, you will oversee daily care scheduling and communications, ensuring client needs are met. The position offers competitive pay, extensive training, and opportunities for career progression within the homecare industry.

Benefits

Award-winning training courses

Ongoing support

Progression opportunities

Flexible work-life balance

Qualifications

• Experience in customer service is essential.
• Relevant qualifications in Business Studies or Social Care are desirable.
• Domiciliary Care experience is also preferred.

Responsibilities

• Manage daily communications and scheduling with Care Assistants.
• Accountable for Client and Care Assistant interactions and complaints.
• Record new Care Assistants and Clients efficiently.

Skills

Communication

Customer service

Organizational skills

Interpersonal skills

Self-motivated

Education

Business Studies

Social Care

Tools

MS Office

Scheduling/HR systems

Job description

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Are you looking to join a family-feel team that really values and appreciates their workforce?

Are you looking for an opportunity to grow and develop in a high-quality homecare business?

Right at Home Bromley are an award-winning provider of premium quality care. We are looking for an experienced Care Coordinator to join our growing team.

We offer:

• Award winning training with access to online and in-person training courses
• Ongoing support with your work-life balance being a priority
• Opportunity to learn from other Care Coordinators across our network
• Be part of a really passionate team of care professionals
• Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home Bromely, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. Local area knowledge is highly desirable.

Main duties and responsibilities:

• To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
• To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
• To answer the telephone promptly and professionally, dealing with any enquiries or queries
• Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
• Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
• Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
• To record all new Care Assistants and Clients on the system as soon as they are received
• Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner
• To identify and match the most suitable Care Assistants for each package
• To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
• Accurately monitor and record Care Assistant holiday, sickness and absences.

Qualifications and Experience:

• Experience in a customer service setting, building up relationships – Essential
• Use of a scheduling / HR / recording system – Desirable
• Relevant qualification, such as Business Studies or Social Care – Desirable
• Previous Domiciliary Care experience – Desirable

Skills and Attributes:

• Excellent customer service, communication and interpersonal skills
• Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
• Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
• Extremely well organised, excellent planning and prioritising ability with high attention to detail
• Ability to establish and maintain effective professional working relationships
• Strong administration skills and ability to manage multiple work loads

If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you. However, if you do not have experience, we provide full training and encourage candidates from all sectors to apply, for example: retail management, hospitality staffing or, airline scheduling. This could be your new career, with the full support and training. Anything is possible if you put your head and heart into it.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics

Competitive Pay and Mileage

Competitive hourly rates plus mileage and additional benefits.

Training and Support

With fun and interactive employee training, regular 1-1 support and access to a real career pathway... the sky's the limit!

Feel Valued and Appreciated

We know that our CareGivers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognising the amazing work they do!