Care Coordinator

Superior Healthcare; Kemp Town Estate; On-site; GBP 26,000 - 30,000; Full time

Job summary

A compassionate home care provider in Kemp Town Estate is seeking a Care Coordinator to manage client schedules and ensure high-quality, personalized care. This full-time position offers 37.5 hours per week, with a starting salary of £26,667. The ideal candidate will have experience in coordination, excellent communication skills, and a passion for supporting clients. The role includes additional perks such as 25 days annual leave, training, and wellbeing support.

Benefits

Wellbeing support including counselling sessions

25 days annual leave plus bank holidays and birthday

£100 Specsavers voucher for eye tests

Employee events throughout the year

Qualifications

• Prior experience in a coordination, bookings or scheduling role, preferably in healthcare.
• Excellent communication and collaboration skills.
• Good IT skills including use of Microsoft Office / Excel, Outlook and PowerPoint.

Responsibilities

• Manage your own clients in a geographic area covering shift requests.
• Work closely with clients, nurses, and carers to deliver person-centred care.
• Ensure shift requirements are met with compassion, safety, and professionalism.

Skills

Coordination skills

Communication skills

IT skills (Microsoft Office)

Customer service

Job description

Overview

As a Care Coordinator in our Complex Care division, you will:

Responsibilities

• Lead with purpose: Manage your own clients in a geographic area covering shift requests.
• Collaborate effectively: Work closely with clients, nurses, carers and colleagues to deliver exceptional, person-centred care.
• Deliver excellence: Ensure shift requirements are met with compassion, safety, and professionalism, providing the highest level of customer service.
• Innovate and improve: Drive continuous improvement in service delivery and management of clients’ care packages and wellbeing support, including up to 6 face-to-face counselling sessions.
• We have an in-house Wellbeing team to support you.
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
• Two Volunteer Days per year to support local charities and initiatives.
• 25 days annual leave, plus your birthday off.
• Organised and driven: Thrive in a fast-paced environment and juggle multiple priorities.
• Client-focused: Understand that care is about building relationships and delivering personalised support.
• Detail-oriented: Maintain compliance, high standards, and operational efficiency. Excellent organisational skills and time management with the ability to prioritise own workload and work autonomously.
• Able to work well under pressure and to tight deadlines; able to manage confidential information and maintain confidentiality.
• Able to apply a thorough and methodical approach to tasks, ensuring accuracy.
• Problem-solving and solution-oriented mindset with a focus on continuous improvement.
• You will be responsible for ensuring that all client shifts are scheduled efficiently and covered with competent employees.

Requirements

• Prior experience in a coordination, bookings or scheduling role, preferably within healthcare or complex care services.
• Good IT skills including use of Microsoft Office / Excel, Outlook and PowerPoint.
• Excellent communication and collaboration skills.
• Customer service experience.
• Knowledge of relevant policies, procedures and legal requirements, including safeguarding protocols.

About the Role

At Superior Healthcare, we’re seeking a Care Coordinator to join our Complex Care team at our Brighton office in Sussex.

Why Us?

Superior Healthcare was established in 2006 in response to our founders\' personal experience of caring for a family member who has an acquired brain injury. We are dedicated to providing compassionate care at home and in a variety of care settings across Sussex.

Job Details

This full-time role offers 37.5 hours per week plus additional hours according to the needs of the business. The starting salary is £26,667, rising to £30,000 after successfully completing probation. The hours of work are 09:00–17:00, Monday to Friday, with participation in for Superior Healthcare\'s out-of-hours on-call service rota.

Perks and Benefits

• Blue light card – we’ll pay for it.
• Earn a £50 voucher for every friend you refer who joins our team.
• Thorough paid training and supported induction, with annual paid refreshers.
• We help you save for Christmas.
• Wellbeing support including up to 6 face-to-face counselling sessions.
• In-house wellbeing team to support you.
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
• Employees of the Month receive a £100 voucher.
• Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
• Consistent support from our team of nurses and field care supervisors.
• In-house women\'s health support.
• Accumulate holiday pay as you work.
• 25 days annual leave, plus bank holidays and your birthday.
• £100 Specsavers voucher for eye tests and glasses.
• Two Volunteer Days per year to support local charities and initiatives.