Care Coordinator

NHS; Gravesend; On-site; GBP 24,000; Full time

Job summary

A leading community health service provider in Gravesend seeks a Care Coordinator to deliver exceptional customer service within a dynamic team. The role offers a competitive salary of £23,875 per annum, along with benefits including free on-site parking and career development opportunities. Ideal candidates will possess strong interpersonal and administrative skills, as well as a confident approach to using IT systems.

Benefits

£23,875 per annum with group pension

Free on site-parking

Free tea, coffee, and milk

Membership of My Reward Hub

Access to wages as you earn them

Online mental and physical wellbeing support

Access to eLearning and professional development

Encouragement for innovation and idea implementation

Qualifications

• Administrative experience in a busy, customer facing environment.
• Ability to communicate with a range of people effectively.
• Confident using IT systems and Microsoft Office packages.

Responsibilities

• Be the first point of contact for referrals from service users and GPs.
• Work flexible hours to meet service needs.
• Deliver impeccable customer service to staff and service users.

Skills

Excellent interpersonal skills

Administrative experience

Flexible approach to work

Excellent telephone manner

Ability to work in a team

Good organisational skills

Confident using IT systems

Working knowledge of Microsoft Office

Job description

Overview

As a Care Coordinator you’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference.

The Care Co-Ordination Centre operates 7 days a week 8am-8pm and the role will require the post holder to work a variety of sessions during these hours, inclusive of weekends, Bank Holidays, Christmas, New Year and Easter Holidays. We have a full-time opportunity to join our team. The post holder will be the first point of contact within HCRG Care Group to receive and pass on referrals within expected timeframes from service users, GPs and the Integrated Health and Social Care teams across North Kent.

About the Company: We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

You will have:

• Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day to day basis
• Administrative experience in a busy, customer facing environment
• Flexible approach to work
• Excellent telephone manner
• Ability to work as part of a team
• Good organisational skills
• You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

As a Care Coordinator, you’ll be part of our dynamic team at Gravesham Community Hospital. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £23,875 per annum with group pension
• Free on site-parking at Gravesham Community Hospital
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.