Care Coordinator

Lyndhurst Medical Centre; Bexleyheath; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare facility in Bexleyheath seeks a Care Coordinator to support administration and patient care. Responsibilities include managing staff leave, coordinating daily operations, and providing IT training. Ideal candidates will have strong organizational skills, empathy, and experience in multi-professional environments. Join our team to enhance patient services in a supportive healthcare setting.

Qualifications

• Experience of working within multi-professional team environments.
• Ability to actively listen and provide personalized support.
• Familiarity with working with elderly or vulnerable people.

Responsibilities

• Manage staff annual leave and arrange cover.
• Coordinate daily operations of the reception team.
• Support staff training in IT.

Skills

Organisational skills

Empathy

Communication

Understanding of NHS

Education

GCSE level educated

NVQ Level 3 in Health and Social Care

Tools

MS Office

Job description

A Care Coordinatorplays an important part within the surgery, They need to have a high level of administrative experience, they also need to be caring, dedicated,and reliable and enjoy working with a wide range of people. They willparticipate fully in the running of the Practice within the scope of specifiedadministration duties detailed in the job description. You will need to provide an efficient servicefor the clinical staff and Patients. Being responsible to the Practice Managerand conducting oneself in a pleasant and business-like manner. The successful individual will be involved in exciting new income generated projects and support other administrative role within the practice.

Main duties of the job

Support annual leave andarrange cover where necessary Supportstaff sick leave where appropriate andarrange cover where necessary

Oversee the day-to-dayoperation of the reception team when needed to ensure thatstaffachieve their primary responsibilities, and ensuring that the wait on thepractice telephone lines is not excessive at any one time.

Support and monitor staff inthe use of IT; oversee and evaluate IT training where appropriate.

Maintain a good knowledge ofthe clinical systems and provide training where required to staff and patientsto enhance patient care.

Coordinate and support managementof the daily distributions of blood results andsupport managementof 111 & OOH reports

Coordinate and support managementof the Breast Screening DNA follow ups.

OverseeQOF and generate reports on health inequalities.

OverseeMinor Surgery Contract

ManageWeight Management

OverseeLearning Disability reviews

ManageCare Home Contract

ManageUCPs

ManageIIF

ManageGP Premium

Learn areas ofadministration within the surgery to provide cover as and when required: AccuRx, Surgery emails, Medical reports and Registrations, Docman & Referrals

About us

Lyndhurst Medical Centre (www.lyndhurstroadsurgery.co.uk) is offering an exciting opportunity to work within a well-established, friendly and high-performingteam in a well-regarded GP practice at the heart of the local community inBarnehurst (London Borough of Bexley). We are looking for someone who is enthusiastic and dedicated with the ability to demonstratea friendly, caring and professional service to our patients.

We are an expanding 4 Partner PMSteaching practice with a growing patient population of 12,300 using EMIS webclinical system. We highly value bothour patients and our staff.

Job responsibilities

JobDescription

Purposeof role

A care coordinatorplays an important part within the surgery, they need to be caring, dedicated,and reliable and enjoy working with a wide range of people. They willparticipate fully in the running of the Practice within the scope of specifiedadministration duties detailed below in order to provide an efficient servicefor the clinical staff and Patients. Being responsible to the Practice Managerand conducting oneself in a pleasant and business-like manner.

Keyresponsibilities

Manage staff annual leave andarrange cover where necessary to ensure that a minimum level of staffing isavailable to ensure that patient care is not impacted

Manage staff sick leave andarrange cover where necessary to ensure that a minimum level of staffing isavailable so that patient care is not impacted.

Coordinate general tasks thatget generated from GPs

Oversee the day-to-dayoperation during working hours of the reception team to ensure that staffachieve their primary responsibilities, and ensuring that the wait on thepractice telephone lines is not excessive at any one time.

Support and monitor staff inthe use of IT; organise, oversee and evaluate IT training where appropriate.

Maintain a good knowledge ofthe clinical systems and provide training where required to staff and patientsto enhance patient care.

Coordinate and support managementof the daily distributions of blood results.

Coordinate and support managementof 111 & OOH reports including patients with complex co-morbidities.

Coordinate and support managementof the Breast Screening DNA follow ups.

Manageor oversee income-generating contracts:

OverseeQOF and generate reports on health inequalities.

OverseeMinor Surgery Contract

ManageWeight Management for health promotion targeting vulnerable patient cohorts.

Manage3LTC Project

OverseeLearning Disability reviews

ManageCare Home Contract liaise with Care Home Managers, arrange regular reviewmeetings and transcribe minutes.

ManageUCPs

ManageIIF ( See additional sheet)

ManageGP Premium ( See additional sheet)

Learn all areas ofadministration within the surgery to provide cover as and when required:

AccuRxTriage

SurgeryEmails

MedicalReports/Registrations

Docman

Referrals

Reception

Undertake continual personaland professional development, taking an active part in reviewing anddeveloping the role and responsibilities, and provide evidence of learning areawhen required.

Adhere to organisational policies and procedures,including confidentiality, safeguarding, lone working, information governance,equality, diversity and inclusion training and health and safety.

Establish strong working relationships with GPs andpractice teams and work collaboratively with others.

Demonstrate a flexible attitude and be prepared tocarry out other duties as may be reasonably required from time to time withinthe general character of the post or the level of responsibility of the role,ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service andprovide feedback to continually improve the service and contribute to businessplanning.

Contribute to the wider aims and objectives of the PCNto improve and support primary care.

Person Specification

Knowledge & Skills

• *Understanding of, and commitment to, equality, diversity and inclusion
• *Strong organisational skills, including planning, prioritising, time management and record keeping
• *Ability to recognise and work within limits of competence and seek advice when needed
• *Basic knowledge of long-term conditions
• and the complexities involved: medical, physical, emotional and social
• *Knowledge of the personalised care
• approach
• *Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• *Knowledge of how the NHS works, including primary care and PCNs
• *Knowledge of Safeguarding Children and
• Vulnerable Adults policies and processes

Qualifications

• *Educated to GCSE level
• *Undertake all relevant mandatory training
• *Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute
• *Proficient in MS Office and web-based services
• *NVQ Level 3 in Health and Social care or Customer Services qualifications or working towards

Experience

• *Experience of working within multi professional team environments
• *Experience of data collection and using tools to measure the impact of services
• *Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /
• health improvement
• *Experience of working in health, social care and other support roles in direct
• contact with people, families or carers (in a paid or voluntary capacity)
• *Experience of supporting people, their families and carers in a related role
• *Experience or training in personalised care
• and support planning
• *Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Personal Qualities

• *Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way
• *Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
• *Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• *Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• *Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• *Ability to identify risk and assess / manage risk when working with individuals
• *Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• *Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• *Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• *High level of written and verbal communication skills
• *Ability to work flexibly and enthusiastically within a team or on own initiative
• *Knowledge of, and ability to work to
• policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Ability to provide motivational coaching to support peoples behaviour change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.