Care Coordination Triage Nurse

The Royal Wolverhampton NHS Trust; Wolverhampton; Remote; GBP 30,000 - 40,000; Full time

Job summary

A major healthcare provider in Wolverhampton seeks a Junior Sister/Charge Nurse for Care Coordination. The role involves remote triage of patients to ensure they receive appropriate care while working closely with emergency services. Ideal candidates should have experience in healthcare triage and strong computer skills. Flexible working arrangements are encouraged.

Benefits

Flexible working

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• Experience in triaging healthcare needs effectively via phone.
• Ability to use computers and web-based applications confidently.

Responsibilities

• Triaging acute call patients to avoid hospital admission.
• Providing remote and face-to-face support for ongoing health needs.
• Leading and supporting team members in their development.

Skills

Computer literacy

Telephonic triage experience

Job description

Overview

Are you looking to work in a dynamic, flexible and forward-thinking team – ready to adapt and accommodate every eventuality to meet patients needs safely in the community? If so, Care Coordination is the team for you. We have multiple workstreams which ensure variety in our work and opportunity for professional development. Our drive and determination to meet the needs of our patients contributed to us being HSJ award finalists in September 2022.

Summary: Working remotely, our team triages information from colleagues and members of the public in the Wolverhampton locality to ensure that we refer and signpost people to the most appropriate service to meet their needs. In summary our Care Coordination work streams include:

Responsibilities

• Triage over the telephone or via video consultation to support people with an acute need to avoid admission; work closely with the Urgent Community Response Team and West Midlands Ambulance Service to achieve safe community care for acutely unwell Wolverhampton residents.
• Triage over the telephone or via video consultation for patients with long-term conditions requiring ongoing health and/or therapy support while residing in their own homes.
• Remote triage as the main role; offer a see-and-treat face-to-face triage service for patients with an unmet need who would be routinely referred to a District Nurse or Therapist, but would benefit from an assessment visit on the day of referral.
• As a Junior Sister/Charge Nurse within the Care Coordination, provide managerial leadership support to the team, support staff in their development and lead with service innovation.

Qualifications

• Experience and confidence in utilising computers and web-based applications is essential.

About the Trust

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute and community services. We value diversity of staff and the communities we serve, and we are committed to creating a workforce that fulfills our values, improves the quality of care for patients, and solves health care problems of tomorrow. We believe that diversity of thinking and lived experience strengthens us as a learning organisation and leader in delivering compassionate care.

Awards and Working Arrangements

We are proud to have been rated as “Good” by CQC. We have achieved numerous awards, including The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust supports flexible working and will consider all requests from applicants who wish to work flexibly.

How to apply / Informal visits

For further details or informal visits contact:

Name: Rebecca Steel
Job title: Senior Sister
Email: [e-mail]
Telephone: [phone]

Alternatively, Senior Sister Elizabeth Hawkins can be contacted on 07824 343425 or via email at [e-mail].