Care Co-Ordinator

NHS; Remote; GBP 20,000 - 30,000; Part time

Job summary

A leading healthcare provider in the United Kingdom is seeking a part-time administrative coordinator to support out-of-hours services across several locations. The successful candidate will manage patient communications, support clinicians, and ensure smooth clinic operations, requiring excellent organizational and communication skills. Ideal for someone who enjoys problem-solving and contributing to high-quality patient care within a collaborative team environment. Flexibility to work evenings and weekends is necessary.

Benefits

NHS Pension scheme

27-33 days annual leave

Training and career development opportunities

Qualifications

• Experience in an administrative, coordination or support role within health or social care.
• Ability to work effectively with professionals in multi-disciplinary teams.
• Proactive approach to managing workloads and competing priorities.

Responsibilities

• Provide reception and administrative support for appointments.
• Manage patient flow to support clinical time effectively.
• Coordinate PCN clinics and liaise with practices and patients.

Skills

Confidence using digital systems

Strong communication skills

Problem-solving

Organized and proactive

Education

GCSEs including English and Maths

Relevant qualification in administration

Tools

EMIS

Docman

Job description

Job Summary

Hours per week: Part‑time (up to 15 hours), ideally Monday to Friday, 3 hours per day). Must be able to work occasional evenings and Saturdays to cover the team.

Job Location: Across Leatherhead, Fetcham and Bookham mensagem sites.

Travel: Access to a car may be required to fulfil the needs of the role. Reasonable adjustments will be considered in line with the Equality Act.

This role supports the delivery of Extended Access (out‑of‑hours PUSH services across the Primary Care Network. Working flexibly for regular hours and with the capacity to cover evenings and weekends, the post‑holder will provide administrative and coordination support to clinicians, patients and services to ensure clinics run smoothly, safely and efficiently.

The role requires blasting confidence working independently, often without immediate access to line management, alongside strong communication skills, good judgement and a calm, patient‑focused approach.

This is an excellent opportunity for someone who enjoys problem‑solving, working with a range of professionals complète and supporting high‑quality patient care within a collaborative PCמודדomeje

Main Duties

During standard working hours, the post‑holder will carry out administrative tasks associated with EA clinics. Contact will be made with patients and member practices. Future appointment sessions will be checked, and any inappropriate bookings managed.

The post‑holder will also regularly support member practices with administrative tasks, either based at one of our GP practice sites or remotely.

There is an expectation that the post‑holder will participate in our Extended Access reception rota, with a minimum of two evening sessions per month. During the course of this work, the post‑holder will act as a first point of contact for patients, clinicians and services, providing reception and administrative support for out‑of‑hours clinics.

Training will be provided for relevant systems; however, the post‑holder should be confident with using digital systems and standardíte office software. There will be a requirement to work across multiple PCN sites.

The post‑holder will provide reception and coordination support during Extended Access sessions, which typically operate during weekday evenings and Saturdays.

When undertaking Extended Access sessions, the post‑holder will:

• Act as a first point of contact for clinicians, patients, carers and relevant service providers.
• Provide reception and administrative support for appointments, including patient check‑in and service coordination.
• Manage patient flow to support the effective use of clinical time.
• Respond appropriately to sensitive, challenging or urgent enquiries, maintaining professionalism and patient focus.
• Manage incoming calls, messages and queries relevant to Extended Access services.
• Reschedule appointments and clinics where required, in line with agreed processes and timescales.
• Maintain accurate and timely records using appropriate clinical and administrative systems.
• Ensure effective handover of relevant information at the end of Extended Access sessions.
• Work independently during sessions, escalating issues appropriately in line with PCN processes.
• Maintain a high standard of confidentiality, information governance and professionalism at all times.

In addition to Extended Access duties, the post‑holder will:

• Act as a PCN point of contact for practice teams, patients, carers and partner agencies.
• Support data collection and audit using practice clinical systems.
• Coordinate PCN clinics and liaise with practices and patients regarding referrals, tasks and appointments Timation.
• Support PCN projects as required, including administrative coordination, data returns, patient communication أحوت service monitoring.
• Support national screening and immunisation programmes through administrative and call/recall processes.
• Support the delivery and monitoring of the Impact and Investment Fund (IIF), Quality and Outcomes Framework (QOF), and other DES/LES specifications.

The post‑holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, sofort:

• Using personal security systems within the workplace according to practice guidelines catheter.
• Identifying risks involved in work activities and undertaking such activities in a way that manages those Risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures and maintain work areas in a tidy and safe condition.
• Report potential risks identified.

The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, assuring fairness and inclusivity:

• Acting in a way that recognises the importance of people's rights, consistent with Packing policies, procedures and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a welcoming, non‑judgemental manner that respects individuals' circumstances, feelings, priorities and rights.

The post‑holder will participate in training programmes implemented by the PCN, including:

• Participation in an annual performance review and maintenance of a personal development record.
• Taking responsibility for one's own learning, development and performance.
• Demonstrating skills and activities to others undertaking similar work.
• Training may be undertaken outside of normal practice hours and off‑site.

• Alert other team members to issues of quality and risk.
• Take accountability for own actions, either directly or under supervision.
• Work effectively with individuals and organisations in other agencies.
• Manage own time, workload and resources effectively.

Patients entrust the PCN with sensitive information relating to their health and other matters. This information is provided in confidence and must be handled appropriately.

In the performance of this role, the post‑holder may have access to confidential information relating to patients, carers, staff and the business of the practice. All such information must be regarded as strictly confidential and disclosed only in accordance with PCN policies and procedures.

The post‑holder is required to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring the safe, secure and lawful handling of personal and sensitive data in both paper and electronic formats.

The post‑holder is responsible for identifying risks that could adversely affect the quality of care and the safety of patients, staff and visitors, and for taking appropriate action to eliminate or reduce these risks.

The PCN has a responsibility to safeguard and promote the welfare of children, young people and vulnerable adults. All staff share this responsibility and must comply with PCN safeguarding policies.

The post‑holder will be required to complete Safeguarding Adults and Children training to the appropriate level for the role (minimum Level 2) and maintain this training in line with PCN requirements.

Any safeguarding concerns must be escalated promptly to the PCN management team.

This job description provides guidance to the role and is not intended to be an exhaustive list of duties. It will be reviewed periodically in line with service requirements, and the post‑holder will be expected to contribute to this review.

Benefits

• Competitive demora salaries
• 27‑33 days annual leave plus bank holidays
• Opportunity to buy or sell leave
• Training and career development opportunities
• NHS Pension scheme

Job Locations

• Ashlea Medical Practice
  39 Woodfield Lane
  Ashtead
  Surrey
  KT21 2BQ
• Fairfield Medical Centre
  Lower Road
  Great Bookham
  Leatherhead
  Surrey
  KT23 4DH
• The Molebridge Practice – Fetcham
  3 Cannonside
  Fetcham
  Surrey
  KT22 9LE
• Ashlea Medical Practice
  30 Upper Fairfield Road
  Leatherhead
  Surrey
  KT22 7HH
• Eastwick Park Medical Practice
  Eastwick Park Avenue
  Great Bookham
  Leatherhead
  Surrey
  KT23 3ND
• The Molebridge Practice – Leatherhead
  148‑154 Kingston Road
  Leatherhead
  Surrey
  KT22 7PZ

Person Specification

Qualifications (Essential)

• GCSEs (or equivalent) including English and Maths, or equivalent demonstrable skills and experience.
• Confidence using digital systems and standard office software, with the ability to learn new systems.
• Commitment to learning, reflective practice and professional development.

Qualifications (Desirable)

• A‑levels or equivalent qualification.
• Relevant qualification in administration, health or social care.

Experience (Essential)

• Experience in an administrative, coordination or support role within health, social care or a related setting (including unpaid or voluntary experience).
• Ability to work effectively with a range of professionals and partner organisations, including within multi‑disciplinary teams.
• Ability to communicate clearly and sensitively with individuals, families, carers and professionals.
• Organised, proactive approach to managing information, workloads and competing priorities.
• Ability to problem‑solve, use initiative and locate relevant information when needed.

Experience (Desirable)

• Experience of working in or with general practice or a Primary Care Network.
• Familiarity with medical terminology and clinical systems (e.g. EMIS, Docman, Accurx).
• Knowledge of personalised care approaches.

Personal Qualities (Essential)

• Organised and able to manage own workload, priorities and deadlines.
• Works effectively both independently and as part of a team.
• Communicates clearly and professionally with patients, carers, colleagues and partner agencies.
• Builds trusting, collaborative working relationships.
• Demonstrates good judgement, accountability and emotional resilience.
• Able to lĩnh identify and respond appropriately to risk.
• Confident working independently during out‑of‑hours sessions.

Other Requirements (Essential)

• Subject to a satisfactory Disclosure and Barring Service (DBS) check in line with the Rehabilitation of Offenders Act and legislation on spent convictions.
• Ability to travel across the locality as required for the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Dorking Healthcare Ltd.

Ashlea Medical Practice

39 Woodfield Lane

usstsein

Ashtead

Surrey

KT21 2BQ

Employer's website: https://dhcclinical.co.uk/