Care and Support Broker (Bognor)

West Sussex County Council; Bognor Regis; On-site; GBP 29,000 - 33,000; Full time

Job summary

A local council in the UK is seeking a dedicated individual for their Direct Payments team to assist customers in accessing essential care services. The role requires strong communication skills and the ability to navigate complex care arrangements. Candidates must have relevant qualifications and experience in supporting care needs, ensuring the best outcomes for vulnerable individuals. This full-time position offers a competitive salary and a supportive work environment.

Qualifications

• Proficient in planning and sourcing services for care needs.
• Ability to relay crucial information accurately to providers.
• Organized, able to work independently and under pressure.
• Interpret risks and communicate safeguarding issues effectively.
• Excellent verbal, written, influencing, and negotiation skills.
• Sound IT and keyboard skills.

Responsibilities

• Support the planning and arrangement of customer-focused services.
• Accurately relay information to service providers.
• Organize and prioritize own workload under pressure.
• Interpret intelligence to determine risks and concerns.
• Provide strong written and verbal support to customers.

Skills

Customer-focused planning

Effective communication

Organizational skills

Risk interpretation

Negotiation skills

IT proficiency

Education

NVQ level 3 in a relevant subject

GCSE English and Maths

Job description

About Us

To find out more visit our Combined Placement and Sourcing Teams career's pages: Careers in Adults' Services Combined Placement and Sourcing Team - West Sussex County Council

About The Job

Salary: £29,540 to £32,061 per annum

Working Pattern: Full time, 37 hours per week

Contract Type: Permanent

Location: Bognor

Join our Combined Placement Sourcing Team (CPST) as part of the health and social care system to ensure people who require supported discharge from hospital have access to the appropriate services.

We have an exciting opportunity for someone to join our dedicated Direct Payments team, providing support to our customers to access appropriate care and support services. We are looking for someone with strong communication skills to work in partnership with a range of different services and customers in order to support teams in navigating changing demands and ensure the best support is provided.

As a representative for CPST we provide support across health and social care, and plan and source support for people being discharged from hospital and those with assessed social care needs.

Experience and Skills

Key Skills (please cover within your application with examples as these are the short listing criteria):

1. Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs
2. Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly
3. Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines
4. Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels
5. Excellent written, verbal, influencing and negotiation skills
6. Sound and accurate IT and keyboard skills

Qualifications and/or experience (please cover within your application with examples as these are the short listing criteria):

1. NVQ level 3 in a relevant subject, or equivalent qualification or experience
2. GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy
3. Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc
4. Experience of monitoring data and information including financial material and using a range of IT and data systems
5. Good understanding of office systems and practices related to carrying out a health or social care role
6. Experience of influencing and negotiating with individuals, stakeholders and service providers - Desirable

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05964.

For an informal conversation or for further information regarding the role, please contact Liz Holland (Western CPST Team Manager) at . For issues or queries regarding your application please contact .

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet all the essential criteria), this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!