Care and Support Assistant

Care South; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A caring organization is seeking a Care & Support Assistant to join their team at Alexandra House in Poole, England. This role involves supporting residents with personal care and encouraging their independence. Ideal candidates should have a natural empathy for others and be committed to making a positive difference in their lives. The position offers competitive pay, ongoing training, and the chance to be part of a rewarding, team-focused environment. Flexible hours are available, including alternate weekends.

Benefits

Competitive pay rates

Paid induction and training

Career progression

Employee referral bonus scheme

Local staff reward programme

Life insurance

Qualifications

• Must be 18 years or older.
• No previous care experience required; customer service experience is valued.
• Committed to helping others feel safe and valued.

Responsibilities

• Support residents with personal care needs.
• Encourage independence and activity among residents.
• Build genuine friendships with residents.

Skills

Customer service experience

Empathy

Teamwork

Job description

Join Our Caring Community at Alexandra House!

Role: Care & Support Assistant

Location: Alexandra House, Poole, BH14 9EW

Pay: £12.50 - £12.75 per hour

Hours: Full-time and part-time hours available, to include alternate weekend working

Are you someone who genuinely wants to make a positive difference in people’s lives? At Alexandra House, we’re looking for caring and compassionate people to join our Care Team.

You don’t need previous experience in care — if you’ve worked in customer service, supported your community, or simply have a natural empathy for others, we’d love to hear from you. What matters most is your kindness, understanding, and commitment to helping others feel safe and valued.

We provide a comprehensive induction and training programme, so you’ll be fully supported every step of the way.

If this sounds like you, come and be part of a team that truly makes a difference!

Make a Real Difference Every Day

Everyone working at Care South is dedicated to providing the best quality care to all our residents. We all share and work hard to uphold our HEART values, ensuring that throughout the delivery of care, we consistently demonstrate Honesty, Excellence, Approach, Respect and Teamwork.

Our care homes don’t just provide companionship and social interaction, they provide a happy and fulfilling lifestyle for residents, delivering Food, Fun and Friendship, as well as compassionate person‑centred care. Our fantastic facilities, exciting social activities and exceptional care teams all help to enhance the health and happiness of our residents.

No two residents are the same and we love to learn about their amazing life stories, hobbies and interests. This allows us to tailor our activities to suit their likes and favourite pastimes, as well as really get to know them and build strong relationships.

Food, Fun and Friendship is at the HEART of everything we do!

Why You’ll Love Working with Us

• Ongoing training and development.
• Receiving support from a friendly, experienced team and colleagues.
• Delivering person‑centred care that truly makes a difference.
• Encouraging residents to stay independent and active.
• Assisting with personal care and mobility needs.
• Building genuine friendships with residents.
• Creating a positive, team‑focused atmosphere within the home.

Your Rewards And Benefits

At Care South, we really value all our staff, whatever the role. We offer a stimulating and incredibly rewarding career. We celebrate all our staff every year through the Care South Stars Awards.

As a not‑for‑profit charity, our focus isn’t on our owners or shareholders; it is very firmly on those in our care and those that care for them. We are constantly looking at ways to improve the reward and recognition of all our amazing people within the Care South Team. Our current benefits package includes:

• Online/retail discounts - Blue Light Card.
• Paid induction and training.
• Employee referral bonus scheme.
• Free DBS check.
• Contributory pension scheme.
• Life insurance.
• NMC pin fees paid by us.
• Staff association.
• Local staff reward programme.
• Onsite learning and development team.
• Career progression.
• Competitive pay rates.
• Flexible working hours.
• Employee assistance and wellbeing programmes.

What You Need To Know

• You must be 18 years or older.
• We are unable to offer Visa Sponsorship.

Ready to Join Us?

If you’re kind, caring, and ready to make a difference, we’d love to hear from you. Apply today and become part of something truly special.

PEOPLE | PASSION | PURPOSE

Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.

As a not‑for‑profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.

For any questions please contact the recruitment team on 01202 712448.