Cardiff Hybrid Service Centre Team Leader

Zurich Insurance Company; Cardiff; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance provider is looking for a Team Leader in Cardiff to lead and inspire their service center team. The ideal candidate will manage performance, resolve escalations, and identify process improvements, ensuring exceptional service delivery. Experience in customer-facing roles and team management is crucial. The organization emphasizes wellbeing and offers extensive training opportunities. Join us to make a difference while pursuing your career in a supportive environment.

Benefits

Comprehensive range of training opportunities

Wellbeing support programs

Volunteering and community involvement initiatives

Qualifications

• Experience in customer and client facing roles.
• Ability to motivate and develop team members.
• Strong understanding of the intermediary marketplace.

Responsibilities

• Lead and inspire team members to meet targets.
• Monitor and track team performance.
• Resolve escalated customer and employee issues.
• Identify improvement opportunities in processes.
• Support operational change processes.

Skills

Team management and Leadership experience

Service delivery excellence

Adaptability in communication style

Organisational and planning skills

Resilience in a pressured environment

Job description

A leading insurance provider is looking for a Team Leader in Cardiff to lead and inspire their service center team. The ideal candidate will manage performance, resolve escalations, and identify process improvements, ensuring exceptional service delivery. Experience in customer-facing roles and team management is crucial. The organization emphasizes wellbeing and offers extensive training opportunities. Join us to make a difference while pursuing your career in a supportive environment.