capsule. - Account Manager (Beauty + Wellness) (London)

Diary Directory Limited; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic marketing agency in London seeks an experienced Account Manager to lead client relationships in the beauty and wellness sectors. The role requires a proactive and motivated self-starter with at least 4 years' experience in agency settings. Responsibilities include developing and managing integrated campaigns, building long-term relationships, and monitoring performance metrics. A strong background in communications and exceptional interpersonal skills are essential. The position offers a vibrant work environment with opportunities for personal and professional growth.

Benefits

Additional holiday for mental health

Dynamic office environment

Qualifications

• Minimum of 4 years' experience in a communications, advertising, or PR agency.
• Proven track record in managing integrated campaigns and multi-channel projects.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong organizational and project management abilities.

Responsibilities

• Build and nurture relationships with clients in the beauty and wellness sectors.
• Understand client business goals and identify opportunities for growth.
• Develop communication strategies integrating digital, print, and social media.
• Monitor campaign performance using key performance indicators and analytics.

Skills

Client relationship management

Strategic thinking

Press and influencer contacts

Project management

Integrated campaign management

Job description

Overview

360 Communications

INFLUENCER Marketing

Consumer Activations

SEO focussed DIGITAL media support

Brand building.

We are a disruptive and results-driven agency within a fun and dynamic office environment. Our approach to team culture is to identify and nurture the unique skills of our workforce to ensure they are fully supported in their career growth and development. Mental Health for our people is key and we offer 4 additional days of holiday per year to be spent digitally detoxing. We approach digital media with an SEO lens, securing number 1 ranking coverage with a consumer-first mindset by understanding your consumers\' purchasing decisions, ensuring our clients always win. Client portfolio includes BUBBLE, MZ Skin, Batiste, AKT, HERO, Briogeo, CurrentBody, Debbie Thomas Clinic, Hero, Mario Badescu, Goldwell, MONDAY, Facetheory etc.

We are seeking a proactive and accountable highly motivated self-starter who thrives in a dynamic, fast-paced environment. As an Account Manager, you will be a natural team player who takes full ownership of your role, continuously seeking opportunities for improvement and efficiency. Your outgoing and personable nature, paired with a deep curiosity about the business, will help drive success across diverse accounts - from skincare and haircare to other beauty categories. You'll be expected to bring strong press and influencer contacts to the table, be solutions driven, and demonstrate leadership qualities that foster both personal growth and agency success. We are looking for somebody who can generate coverage for their brands that is of value and drives brand awareness.

A proactive, highly motivated self-starter who thrives in a fast-paced environment. An outgoing and personable professional with a natural ability to build and maintain client relationships. A strategic thinker with a keen interest in business trends, especially within the skincare, haircare, and broader beauty categories. A leader who is solutions driven and committed to continuous personal and professional growth. A seasoned professional with solid press and influencer contacts, capable of enhancing the agency\'s media outreach and influencer marketing efforts.

Responsibilities

• Build and nurture long-term, strategic relationships with clients in the beauty and wellness sectors.
• Understand client business goals and proactively identify opportunities for growth and improvement.
• Serve as the trusted advisor, managing expectations and ensuring exceptional service delivery.
• Develop comprehensive communication strategies that integrate digital, print, social media, influencer outreach, and PR initiatives.
• Collaborate with creative, media, production, and digital teams to plan and execute campaigns that align with client objectives.
• Proactively pitch to key beauty press contacts to secure valuable media coverage and enhance brand visibility.
• Develop and implement strategies to create compelling influencer content that resonates with target audiences.
• Plan and coordinate events aimed at engaging press, influencers, and consumers, ensuring seamless execution and measurable impact.
• Confidently manage accounts across various beauty categories, ensuring each campaign is delivered on time, within budget, and meets quality standards.
• Oversee project timelines, budget planning, forecasting, and financial reporting.
• Monitor campaign performance using key performance indicators (KPIs) and analytics tools.
• Prepare and present detailed reports to clients with actionable insights and recommendations for continuous improvement.
• Lead and mentor junior account managers and support staff, promoting a collaborative team environment.
• Foster interdepartmental communication to ensure a seamless flow of ideas and successful campaign execution.

Qualifications

• A minimum of 4 years\' experience within a full service communications, advertising, or PR agency.
• Proven track record managing integrated campaigns and multi-channel projects in the beauty or related industries.
• Beauty and/or wellness experience is a must; exceptional interpersonal and communication skills, both written and verbal.
• Strong organizational and project management abilities, with meticulous attention to detail.
• Demonstrated strategic thinking with the ability to handle day-to-day operational tasks.
• An outgoing and personable professional with a natural ability to build and maintain client relationships.
• A strategic thinker with a keen interest in business trends, especially within the skincare, haircare, and broader beauty categories.
• A leader who is solutions driven and committed to continuous personal and professional growth.