Candidate Experience Administrator

Serco Group Plc; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading public services organization in Birmingham seeks a Candidate Experience Administrator to support high-volume recruitment operations. The role involves ensuring smooth vetting processes, managing candidate communications, and coordinating logistics for interviews. The ideal candidate will have proven experience in administration, exceptional attention to detail, and excellent organizational skills. This position offers a chance to make a real difference by enhancing candidate experience and operational success.

Benefits

25 days holidays plus bank holidays

Up to 6% contributory pension scheme

Training and development opportunities

Employee Assistance Programme

Discounts across 1,000 retailers

Paid volunteering day

Qualifications

• Proven experience in high-volume, process-driven administration.
• Exceptional attention to detail and accuracy.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Deliver administration of vetting and ITC booking processes.
• Verify candidate documentation to meet standards.
• Engage proactively with candidates providing support.

Skills

Attention to detail

Organisational skills

Communication skills

Experience in administration

Job description

As a Candidate Experience Administrator in our Talent Acquisition team, you'll play a vital role in supporting high-volume recruitment for PECS by ensuring smooth vetting, ITC booking, and proactive candidate engagement. Your work will help candidates feel supported and ready for their new roles, reducing drop-out risk and enabling successful starts. This role is all about creating a positive experience for candidates during a critical stage of their journey. By managing processes accurately and maintaining clear communication, you'll help deliver operational success and make a real difference to communities through the services we provide.

What you'll do

• Deliver end-to-end administration of vetting and ITC booking processes, ensuring accuracy and compliance.
• Verify candidate documentation thoroughly to meet vetting standards.
• Track candidate progress across multiple systems and maintain data integrity.
• Engage proactively with candidates before ITCs, providing reassurance and support.
• Act as a key contact for candidates, resolving queries and preventing attendance risks.
• Coordinate ITC bookings, including logistics and accommodation approvals.
• Liaise with internal teams to ensure smooth and timely delivery.
• Handle sensitive data securely, complying with GDPR and organisational policies.

Qualifications and experience

• Proven experience in high-volume, process-driven administration or recruitment support.
• Exceptional attention to detail and accuracy in handling documentation.
• Strong organisational skills and ability to manage competing priorities.
• Excellent communication skills with a candidate-focused approach.
• Confidence working across multiple systems and maintaining accurate records.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Benefits

• Holidays: 25 days plus bank holidays pro‑rata (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity