Cancer Fast Track Coordinator

Ogden Macmillan Centre.harrogate And District Nhs Foundation Trust; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare organization in Harrogate is seeking a compassionate individual for a pivotal role in managing urgent cancer referrals. The successful candidate will ensure patients are booked into the right clinics and receive the support they need. Key responsibilities include liaising with GPs, managing appointments, and maintaining patient records. Candidates must have excellent communication skills and be able to work in a fast-paced environment.

Benefits

Employee Assistance Programme

Counselling services

Staff recognition awards

Qualifications

• Experience in a healthcare environment, particularly in managing patient referrals.
• Confident in communicating with patients and healthcare professionals.
• Ability to manage workload and prioritize tasks effectively.

Responsibilities

• Act as the first point of contact for urgent cancer referrals.
• Coordinate appointments and manage patient records.
• Liaise with GPs and clinical teams regarding referrals.

Skills

Patient management

Communication

Attention to detail

Empathy

Job description

Overview

In this pivotal role, you'll be the first point of contact for patients referred urgently with suspected cancer. You will be responsible for ensuring they are booked into the right clinics, supported through emotional conversations, and guided swiftly through the system with empathy and precision. You will liaise with GPs, secretaries, and clinical teams to manage referrals via ERS and PAS. You will be working in a fast-paced environment, have a keen eye for detail, and want to be part of a team that's transforming cancer pathways with care and urgency. You will need to be confident and compassionate when speaking with patients, carers, and clinical teams. You will also need to be comfortable managing referrals, booking appointments, and updating patient records. You will be capable of managing your own workload and willing to support colleagues and escalate issues when needed.

• To ensure that all urgent suspected cancer referrals received into the hospital via varying routes are actioned and have an appointment within 14 days and any issues with appointments are escalated appropriately
• To liaise with patients regularly regarding their initial appointments
• To provide an excellent service to both external and internal users and to ensure that a complete, effective and patient focused approach is maintained at all times
• To be responsible for managing and prioritising own workload and required to use own initiative

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

Culture and Benefits

• Harrogate and District NHS Foundation Trust values Kindness, Integrity, Teamwork and Equality
• A supportive culture so colleagues can bring their whole selves to work
• Staff recognition and awards including Making a Difference, Team of the Month, and Colleague Recognition Awards
• Employee support and wellbeing including an Employee Assistance Programme, counselling, and a fast-track Physiotherapy service
• Visa sponsorship is only available for certain roles; ensure the role meets visa criteria before applying
• Please note that posts may close early if a sufficient number of applications are received
• Relocation is not offered for Agenda for Change roles
• All job offers are subject to satisfactory pre-employment checks