Campus IT Service Desk Specialist

eTeach UK Limited; Loughton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in the UK is seeking a proactive Service Desk Analyst to join their IT Services team. The role involves responding to IT queries, diagnosing faults, and ensuring high standards of customer service. Candidates should possess strong technical knowledge and outstanding customer service skills. This position is onsite only, offering a supportive and dynamic work environment with opportunities for development.

Benefits

Career average pension scheme

On-site gym access

Five CPD days per year

Interest-free loans for travel

Health cash plan

Discounts on various services

Qualifications

• Experience providing 1st line support in a busy environment.
• Ability to work under pressure and logical approach to problem solving.
• Comfortable liaising with staff and students.

Responsibilities

• Respond to IT queries via phone, email, portal, or in person.
• Diagnose and prioritise common faults, providing advice and solutions.
• Ensure accurate records of IT assets and support IT projects.

Skills

Strong knowledge of Windows 10/x

MacOS X support

M365 support

Excellent organisational skills

Attention to detail

Strong communication skills

Outstanding customer service skills

Tools

Microsoft Office Project

Office systems

Job description

An educational institution in the UK is seeking a proactive Service Desk Analyst to join their IT Services team. The role involves responding to IT queries, diagnosing faults, and ensuring high standards of customer service. Candidates should possess strong technical knowledge and outstanding customer service skills. This position is onsite only, offering a supportive and dynamic work environment with opportunities for development.