Campus Hub Administrator

Warwick College Group; Rugby; On-site; GBP 14,000; Part time

Job summary

A leading educational institution in Rugby seeks a Campus Hub Administrator to deliver excellent customer service. This role involves handling inquiries, implementing emergency procedures, and providing logistical support for college events. The ideal candidate will have a good general education, computing skills, and experience in customer service. Working hours are Monday to Friday, pro-rated with a salary of £13,457.83 per annum.

Qualifications

• A good general education including English and Maths or equivalent.
• Good computing skills e.g. Microsoft Office applications, Google apps, e‑mail and calendar applications.
• Experience in a customer-focused environment, putting the customer first.

Responsibilities

• Implement emergency procedures as Fire Controller during evacuations.
• Handle all inquiries professionally, via in-person, telephone, or email.
• Signpost inquiries and maintain up-to-date knowledge of college services.
• Ensure visitor records are maintained and comply with data protection.
• Responsible for incoming/outgoing post and managing lost property.
• Book rooms using college timetabling software and act as a First Aider.

Skills

Customer service

Communication

Microsoft Office

Problem-solving

Education

Good general education including English and Maths or equivalent

Tools

ProSolution

Google apps

Job description

This role is only to be undertaken alongside the Level 2 Customer Service Practitioner apprenticeship and provides structured opportunities to develop customer service knowledge, skills and behaviours through day‑to‑day front-facing activity. Should you be successful following your interview, you will be enrolled on this course once you start.

The hours for this post are Monday – Thursday 13.00‑17.00 and Friday 12.30‑16.30. This role is pro‑rate so the salary you will be receiving is £13,457.83 per annum.

PROTECTION OF CHILDREN AND YOUNG PERSONS (THE CHILDREN’S ACT 1989)

Any offers of appointment will be subject to a Disclosure and Barring Service (DBS) check (formerly CRB), a certificate of good conduct if applicable, plus receipt of satisfactory references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within 'Regulated Activity' within a specific place (i.e. the College).

This role is classed as working within Regulated Activity. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. By applying for this position, you agree to an Enhanced DBS check in line with DBS regulations.

https://blob.wcg.ac.uk/pdf/child-protection-procedure-a5e67894d353c2adb6ac53c08ce6e758.pdf

PURPOSE OF THE ROLE

The Campus Hub is the front face of WCG, where a customer first enters and gets an impression about the whole organisation, including its reputation and degree of professionalism.

Our Campus Hub Administrator delivers a friendly, efficient customer service to the college group’s stakeholders, such as students, customers and colleagues. They create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

This role is suitable to be undertaken alongside the Level 2 Customer Service Practitioner apprenticeship and provides structured opportunities to develop customer service knowledge, skills and behaviours through day‑to‑day front‑facing activity.

To be the Campus Hub Administrator for Rugby College requires you to act as the fire evacuation officer in the event of a fire or emergency incident, supporting staff and students based at the College.

DUTIES AND RESPONSIBILITIES

• The post holder will be required to implement emergency procedures, acting as the Fire Controller to co‑ordinate fire evacuations and lockdown procedures for the college site, liaising with the Estates team to ensure the safety of all students and staff on site. (Training will be provided).
• The Campus Hub Administrator is responsible for being the main college concierge for WCG, handling all inquiries in a professional and courteous manner, in person, on the telephone or via e‑mail. They will adapt communication style and approach to meet the needs of different customers, including students, parents, staff, contractors and external visitors.
• They will administer all inquiries and support the wider college with events, conferencing, visitors, students, staff, contractors, in line with college policies and processes.
• The post holder will provide signposting for inquiries around the college, general information and should be smartly presented with a friendly, helpful disposition. As such, they will develop and maintain up‑to‑date knowledge of college services, departments, policies and procedures to ensure accurate information and effective signposting.
• The post holder will ensure that the visitor/security record is maintained at all times, and that all visitors receive an ID badge in line with college policy. They will use college digital systems accurately to record visitor details, inquiries, bookings and incidents, ensuring compliance with data protection and organisational procedures.
• They will be responsible for ensuring that college cars are booked out appropriately and all paperwork is completed correctly in line with college policy.
• The post holder will also be responsible for incoming and outgoing post arrangements; supporting Goods Inward; and managing any lost property, ensuring students are notified promptly to ensure timely collection.
• The post holder will be responsible for room bookings using college timetabling software (ProSolution) where appropriate.
• Act as a First Aider (training will be provided).
• The post holder will deliver excellent customer service and assist in keeping the Campus Hub and surrounding area looking clean and tidy at all times.
• The post holder will maintain high standards of customer services at all times, helping to resolve problems raised by staff, students and members of the public visiting the College. They will seek, record and respond to customer feedback where appropriate, contributing to the continuous improvement of the Campus Hub service and overall customer experience.
• The post holder will be responsible for keeping up to date with current promotions, ensuring marketing and promotional materials are replenished and up to date. They will provide information to visitors on request, and will support Open Events and applicant events where required.

In order to support during busy exam periods, you may be asked to undertake exam invigilator duties. The College will provide training.

The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

ESSENTIAL ATTAINMENTS

• A good general education including English and Maths or equivalent.
• Good computing skills e.g. Microsoft Office applications, Google apps, e‑mail and calendar applications.
• Experience of working within a customer‑focused environment, going the extra mile in putting the customer first.