Call Handler/ Administrator

CMS - Recruitment; United Kingdom; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking Call Handlers in Stoke-On-Trent for a minimum 4-week contract with the possibility of extension. The role involves resolving customer issues regarding parcel collection and delivery. Candidates must have excellent timekeeping, communication skills, and the ability to work in a high-pressure environment. Successful individuals may be offered permanent roles, providing an exciting opportunity for career growth.

Qualifications

• Ability to speak clearly and fluently face to face and on the telephone.
• Experience in a high-pressured environment.
• Strong data input and email formation skills.

Responsibilities

• Resolve parcel collection and delivery issues.
• Work within a high-pressure environment.
• Complete training in the first week.

Skills

Excellent Timekeeping

Attendance

Time Management

Communication Skills

Problem Solving

Tools

Salesforce

Job description

Call Handlers needed!

The Monday–Friday working week have a rotation of shifts – candidates must be able to work within the hours of 07:00 to 19:00 (7.5hr days) you will need to possess a flexible approach to working hours. Excellent Timekeeping & Attendance are vital!

The Hourly rate is £10.31 p/h

Based in Stoke-On-Trent with ability to work from home

Minimum 4 week contract with the multiple possibilities of longer term contracts

Our client delivers over 5.2 million parcels every day with the ambition to be the best delivery partner to work with!

The Customer Services department are seeking motivated individuals to join a Dynamic team. You will be part of creating a great experience for all customers that need help relating to the collection and delivery of their parcel by being proactive in problem solving, identifying issues and taking accountability & ownership for resolving. You will spend your first week within a training academy to enable you to be fully confident before being welcomed into your team.

We are seeking individuals who can and speak clearly and fluently face to face and whilst on the telephone to project credibility. Possess the ability to work within a high-pressured environment in a calm, controlled and resilient manner. The ability to work to KPI’S with good time management skills. Handle each case load in a structured and logical way through to a workable solution. Accurate Data input skills when forming emails and using the Salesforce system.

We are looking for our intake of new Experienced Call Handlers/ Administrator to commence ASAP, The exciting news is that our Client has expressed an interest in offering permanent roles to individuals who possess the qualities to become Customer Champions.

If this sounds Ideal for you then Apply Now !!