Call Centre Advisor

Gravity Recruit; Greater London; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Call Centre Sales Advisor in Brentford, London. The ideal candidate will manage inbound and outbound sales calls, maintain customer relationships, and provide exceptional service. With at least 2 years of experience in a Call Centre environment, candidates should have strong communication skills and be proficient in MS Office. The position offers a competitive salary of £25,500, uncapped commission, and various benefits including training and development opportunities.

Benefits

Career progression

Training & Mentoring

Company Sick Pay

Exclusive perks via Perkbox

Long Service recognition

20 days holiday plus bank holidays

Qualifications

• At least 2 years of proven work experience in a Call / Contact Centre environment.
• Excellent verbal and written communication skills.
• Complaint handling experience will be advantageous.

Responsibilities

• Manage both inbound and outbound sales calls.
• Provide excellent level of customer service.
• Maintain in-depth service knowledge.

Skills

Sales experience

Verbal communication skills

Written communication skills

Complaint handling

MS Office proficiency

Organizational skills

Team player

Ability to work under pressure

Job description

Call Centre Sales Advisor

Brentford West London

An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford London.

Responsibilities

• Manage both inbound and outbound sales calls.
• Manage existing customer queries via telephone and email.
• Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers.
• Maintain in-depth service knowledge and understanding of Access products and service and the features and benefits in comparison to competitors tailor quotations based on the customers requirements and upsell ancillary products.
• Process deposits communicate the customers requirements accurately and schedule follow up contact.
• Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
• Assist with performance reporting.
• Escalate complaints to the appropriate line of authority.
• Comply with all Health and Safety Legislation.
• Any other tasks assigned by the Line Manager and Senior Management.

Skills and Experience

• At least 2 years of proven work experience in a Call / Contact Centre environment.
• Excellent verbal and written communication skills and great interpersonal skills.
• Complaint handling experience will be advantageous.
• Be proficient in MS Office skills.
• Well organised and self‑driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
• A great team player and be comfortable working in a small team environment.
• Have the ability to work under pressure and meet deadlines.

About you

• You are a natural salesperson with a can‑do attitude.
• You thrive on performance and positive results.
• Be adaptable and willing to learn.

Package

25500 per annum UNCAPPED commission competitive benefits.

Benefits

• An excellent career in a fast‑growing business
• Training & Mentoring program for great career progression
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

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Details

• Employment Type: Full Time
• Vacancy: 1
• Yearly Salary: 25500 - 25500