Cafe Team Leader

Tesco PLC; Wrexham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A renowned supermarket chain in the UK is seeking a Team Leader to join their cafés. The role involves ensuring smooth operations, leading a team to deliver exceptional customer service, and adhering to Health and Safety standards. The ideal candidate will have hospitality experience and strong leadership skills. Employees will benefit from flexible working options, tailored development, and a supportive workplace culture that promotes inclusivity and personal growth.

Benefits

Flexible working options

Tailored training and development

Opportunities for progression

Qualifications

• Experience in hospitality with Team/Shift Leader background.
• Strong passion for excellent customer service.
• Solid understanding of Health & Safety and Food Safety practices.

Responsibilities

• Maintain operational and safety standards.
• Ensure compliance with food safety regulations.
• Lead and inspire the team to provide excellent service.

Skills

Excellent customer service

Team leadership

Multitasking

Effective communication

Health & Safety knowledge

Food Safety knowledge

Job description

Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager's absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone's in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Benefits

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly. You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we'll support you with bag‑loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, and most authentic, self.

Qualifications

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.