Cafe Team Leader

Tesco PLC; Atherstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Team Leader to join one of their Cafés in Atherstone. In this role, you will ensure operational excellence and provide a superior customer experience. Responsibilities include overseeing the café in the Manager's absence, maintaining health standards, and coaching team members. Ideal candidates should have hospitality experience, strong communication skills, and a passion for customer service. The role offers opportunities for personal development in a supportive environment.

Benefits

Flexible working options

Development and training tailored to you

Opportunity for advancement

Qualifications

• Hospitality background with Team/Shift Leader experience is crucial.
• Passion for providing top-notch customer service.
• Knowledge of Health & Safety and Food Safety regulations.

Responsibilities

• Maintain operational and safety standards.
• Lead by example in providing excellent customer experience.
• Oversee café operations in the Manager's absence.

Skills

Customer service excellence

Effective communication

Multitasking

Health & Safety knowledge

Adaptability

Job description

Job Overview

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast‐paced environment awaits.

With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we’ll support you with bag‑load of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, and most authentic, self.

Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager's absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone's in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Qualifications

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.