Cafe Shift Leader

Berks, Bucks and Oxon Wildlife Trust; Tring; On-site; GBP 20,000 - 25,000; Full time

Job summary

A wildlife trust organization is seeking a Café Shift Leader to supervise daily operations at College Lake Nature Reserve's café. The role includes ensuring food safety, preparing food, and providing excellent customer service. Candidates should have a Food Hygiene Level 2 qualification and experience in customer-focused settings. Strong communication skills and the ability to work under pressure are essential. This permanent position offers a unique opportunity to be part of a busy café environment while upholding hygiene standards.

Qualifications

• Food Hygiene Level 2 qualification with ability to attain Food Hygiene Level 3.
• Experience in a customer-focused hospitality environment.
• Ability to coordinate a team and adapt to changing demands.

Responsibilities

• Supervising the daily operation of the café.
• Providing an excellent level of customer service.
• Ensuring all food safety and hygiene checks complete.

Skills

Food Hygiene Level 2 qualification

Customer service skills

Team coordination

Ability to work under pressure

Education

Food Hygiene Level 2 qualification

Job description

Hours of Work

Average 19.5 hours per week, according to rota. Alternate weekend working and occasional bank holidays and evenings.

Type of Contract

Permanent

Based At

College Lake Nature Reserve, Tring

Rank

7

Job Purpose

To supervise the daily running of the busy café at College Lake. To help us deliver our local offering including homemade cakes. To uphold excellent food hygiene, health and safety standards.

Reporting Line

The post holder reports to the Café Supervisor.

Line Management

This role has no line management responsibilities.

Key Tasks

• Supervising the daily operation of our busy café
• Providing an excellent level of customer service
• Food and drink preparation, including cooking a basic menu and baking
• Carrying out the daily opening and closing procedures for the café
• Ensuring all food safety and hygiene checks have been completed for the day
• Supporting the Café Supervisor with the training of new team members
• Being a role model for good communication within the team
• Assisting the Café Supervisor with the ordering of stock / carrying out stock takes
• Assisting the Café Supervisor in the creation of a vibrant seasonal menu for the Café
• Any other tasks as requested by the Café Supervisor or Visitor Centre management team.

Person Specification

• Food Hygiene Level 2 qualification with ability to attain Food Hygiene Level 3
• Café or other similar customer focused hospitality environment skills
• A welcoming approach in dealing with the public and colleagues
• Ability to coordinate a team and resources to adapt to changing demands in the café
• Ability to work under pressure
• Ability and willingness to demonstrate the BBOWT behaviours and values
• The Café Shift Leader will need to pass Food Hygiene Level 3 training within six weeks of starting in post. A failure to pass this test is likely to mean that the employment will be terminated.

Measurements of Success

• Maintain a hygiene rating of Level 5
• Positive feedback from customers and colleagues
• Positive financial performance of café achieving income budgets and managing costs
• Well run and compliant café.