Cafe Manager - Monday- Friday

Vacherin Ltd.; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A catering company located in the City of Westminster is seeking a dedicated individual to oversee service delivery and manage customer interactions in a dynamic environment. This full-time position requires effective team management, ensuring that service standards and customer satisfaction are maintained. A background in contract catering or retail is ideal. The role offers numerous benefits including personal development opportunities, life assurance, and a holiday allowance.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Employee Assistance Programme

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

High street discount vouchers

Qualifications

• Ideally from a contract catering or retail background.
• Flexible and possess great communication skills.
• Good knowledge of health and safety and food hygiene.

Responsibilities

• Ensure staff comply with health, hygiene, quality, and safety standards.
• Maximise sales in collaboration with the Operations Manager.
• Manage a team providing daily service to 150-200 people onsite.
• Focus on customer service and respond to feedback promptly.
• Set expectations for service standards and performance.

Skills

Contract Catering or Retail background

Communication skills

Knowledge of health and safety

Knowledge of food hygiene

Job description

Responsibilities

• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards.
• Work closely with the Operations Manager to maximise sales at the relevant site.
• Managing team of 2, chef and barista/general assistant to provide daily service to 150-200 people onsite, including lunch service, light breakfast everyday, supporting the small café and small hospitality services.
• Customer service focused working alongside the front of house teams with a focus on responding promptly to customer and client feedback and making amendments to the operation where required.
• Set clear expectations to all staff regarding merchandising and service standards to ensure that all services provided are of the highest standards.
• Responsible for Vacherin standards for quality, customer service and health and safety are met.

Qualifications

• Have ideally come from contract Catering or Retail background.
• Be flexible and have great communication skills.
• Have good knowledge of health and safety and food hygiene.

Working Pattern

Working Pattern: 40 hours per week – Monday to Friday, shifts will vary between 7:00am‑15:00 or 8:00‑16:00 depending on business needs; flexibility is essential. Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

Benefits

• Personal Development and Training opportunities.
• Life assurance scheme.
• Pension scheme.
• Holiday allowance.
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion.
• Eye care.
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.
• Family friendly support.
• Regular social events and communication with our leaders.
• A holiday purchase scheme.
• Volunteering days.
• Professional subscriptions.
• Recognition schemes and people awards.
• Long service awards.
• Access to some great high street discount vouchers.