Cabin Crew Manager - Lead & Inspire Onboard Excellence

British Airways; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading airline in the UK is seeking a Cabin Crew Manager to lead a team ensuring exceptional customer service and safety standards. The role demands strong people leadership, with responsibilities including recruitment, performance management, and fostering an inclusive workplace culture. This position requires excellent communication skills, a solution-focused mindset, and the ability to navigate challenges in a fast-paced environment. Join us in our mission to connect Britain with the world and enjoy outstanding travel benefits.

Benefits

Unlimited standby tickets on BA flights

Discounted Hotline airfares

Career development opportunities

Qualifications

• Proven people leadership and performance management experience.
• Excellent communication and influencing skills.
• Resilient with a solution-focused approach.

Responsibilities

• Lead all stages of the crew lifecycle.
• Use data-driven insights to improve customer experience.
• Foster an inclusive culture among Cabin Crew.

Skills

People leadership

Performance management

Communication skills

Problem-solving

Coaching

Job description

A leading airline in the UK is seeking a Cabin Crew Manager to lead a team ensuring exceptional customer service and safety standards. The role demands strong people leadership, with responsibilities including recruitment, performance management, and fostering an inclusive workplace culture. This position requires excellent communication skills, a solution-focused mindset, and the ability to navigate challenges in a fast-paced environment. Join us in our mission to connect Britain with the world and enjoy outstanding travel benefits.