Buyer Account Manager

RX; Richmond; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in events and exhibitions in Richmond is seeking a strategic leader to manage premium buyer accounts and develop hosted buyer strategies. The ideal candidate will have proven account management skills and a strong customer-first mindset. You will collaborate with cross-functional teams to optimize buyer experiences, support onsite events, and analyze data-driven insights. The role promises a work environment focused on employee wellbeing, offering generous benefits and opportunities for professional development.

Benefits

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers and private medical benefits

Wellbeing programs

Life assurance

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Maternity, paternity and shared parental leave

Employee Assistance Programme

Access to emergency care for both the elderly and children

RECARES days, giving you time to support charities

Access to extensive learning and development resources

Employee discounts scheme via Perks at Work

Qualifications

• Proven ability to manage global accounts, build trust, and communicate clearly and persuasively.
• Strong commitment to delivering exceptional customer service and experience.
• Ability to interpret data, identify issues, and develop effective solutions.
• Ability to manage multiple projects, set priorities, and meet deadlines efficiently.

Responsibilities

• Develop and implement visitor recruitment strategies aligned with event goals and segmentation.
• Manage high-value individual and group buyer accounts, ensuring satisfaction, retention, and strong event ROI.
• Partner with Sales, Marketing, and Tech teams to optimise matchmaking and improve CRM-driven customer experience.
• Analyse buyer data to guide programme enhancements and present insights to leadership.
• Support major events onsite, resolving issues in real time and representing the RX brand.
• Provide guidance to junior team members and support a collaborative, high-performing culture.

Skills

Account Management

Customer First Mindset

Analytical & Problem-Solving Skills

Project & Time Management

Job description

About the Team

Buyer Team delivers the High Value Visitor (HVV) strategy by attracting top‑quality visitors to RX’s global portfolio of events and managing end‑to‑end Hosted Buyer programmes. The team ensures buyers have a productive, seamless experience that drives satisfaction and advocacy.

About the Role

As part of the Buyer Team, you will lead the development and execution of hosted buyer strategies, manage premium buyer accounts, and drive commercial value across RX’s global Travel event portfolio. You will build and maintain strong relationships with high‑value buyers, enhance their event journeys, and ensure alignment with exhibitor engagement objectives.

Responsibilities

Strategic Account Management

Develop and implement visitor recruitment strategies aligned with event goals and segmentation.

Manage high‑value individual and group buyer accounts, ensuring satisfaction, retention, and strong event ROI.

Stakeholder Engagement

Partner with Sales, Marketing, and Tech teams to optimise matchmaking and improve CRM‑driven customer experience.

Insight Delivery

Analyse buyer data to guide programme enhancements and present insights to leadership.

Onsite Hosting

Support major events onsite, resolving issues in real time and representing the RX brand.

Mentorship

Provide guidance to junior team members and support a collaborative, high‑performing culture.

Requirements

• Account Management: Proven ability to manage global accounts, build trust, and communicate clearly and persuasively.
• Customer First Mindset: Strong commitment to delivering exceptional customer service and experience.
• Analytical & Problem‑Solving Skills: Ability to interpret data, identify issues, and develop effective solutions.
• Project & Time Management: Ability to manage multiple projects, set priorities, and meet deadlines efficiently.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About The Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data‑driven insights and digital solutions. RX is part of RELX, a global provider of information‑based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

Disability and Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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