Butler

The Ritz - Front Office; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a Butler to join their Rooms Division. The ideal candidate will provide outstanding service while maintaining 5-star standards. Responsibilities include managing guest requests and collaborating with various departments to enhance guest experiences. Prior experience in a 5-Star environment and excellent customer service skills are essential. This is a great opportunity to work in a prestigious location offering competitive benefits.

Benefits

Highly competitive salary

Employee discount scheme

Free laundry service for tailored uniform

Complimentary meals on duty

Pension scheme

Employee mental health assistance helpline

Social events and activities

Qualifications

• Relevant experience in a 5-Star property or equivalent is essential.
• Display a polite and professional attitude to internal and external guests.

Responsibilities

• Provide unparalleled service to our clients and guests.
• Anticipate and manage requests for our guests.
• Work closely with Housekeeping, Room Service, Reception, and Concierge.

Skills

Excellent customer service skills

Strong organizational skills

Ability to work under pressure

Great command of the English language

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Butler.

The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz London’s 5-star luxury standards. As a Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences.

ENTRY REQUIREMENTS

• Relevant experience in a 5-Star property or household equivalent is essential
• Excellent customer service skills and discretion
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.