Business Travel Consultant

Inntel Ltd; Feering; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK travel management firm is seeking to hire a dedicated team member to deliver exceptional hotel and travel booking services. The ideal candidate should have a good knowledge of Microsoft Office, excellent telephone manner, and enjoy providing outstanding customer service. This permanent position offers a dynamic work environment with a focus on employee wellbeing and development.

Benefits

Flexible Working

Employer paid Health Cash Plan

Generous annual leave allowance

Extra time off to volunteer

Lifestyle savings

Salary sacrifice schemes

Interest-free loans

Professional training and development

Employee assistance programme

Mental health training

Reward and recognition schemes

Regular social events

Qualifications

• Good knowledge of Microsoft Office – especially Word, Excel and PowerPoint.
• 1-2 years industry experience is a bonus but not a necessity.

Responsibilities

• Deliver an innovative and efficient hotel and travel booking service to clients.
• Find the best options for clients and produce commercially viable proposals.
• Book the required services in the relevant booking system.

Skills

Excellent telephone manner

Exceptional customer service

Attention to detail

Knowledge of Microsoft Office

Job description

Job Advert

Inntel has grown from a small family business to become the UK’s largest independent meetings and travel management company. We’ve been selecting venues, managing events and arranging business travel and accommodation for our clients for over 40 years. But our culture has remained the same. We are a people‑first company that prioritises the wellbeing of our teams above everything else.

Company Benefits

• Flexible Working
• Employer paid Health Cash Plan
• Generous annual leave allowance, increasing with length of service
• Extra time off to volunteer
• Lifestyle savings through our partner Vivup
• Salary sacrifice schemes
• Interest‑free loans
• Professional training and development through the Skills Council and apprenticeship programme
• Employee assistance programme
• Mental health training for all employees
• Reward and recognition schemes
• Menopause policy in place
• Regular social events

Responsibilities

The main objective of the role is to deliver an innovative and efficient hotel and travel booking service to our clients, including accommodation, low‑cost airline bookings, rail, car hire and ancillary services. You will be expected to find the best options for our clients, produce an attractive and commercially viable proposal, book the required service in the relevant booking system and confirm and finalise the booking.

What We’re Looking For

• Excellent telephone manner and thrive on delivering exceptional customer service. Enjoy following set processes but know when to use your own initiative. Quick learner with an exceptional eye for detail and an energetic, positive and enthusiastic approach.
• Looking for a new team member to deliver a fantastic accommodation and travel booking service to our clients. If the above sounds like you we look forward to hearing from you.

Must Haves

Good knowledge of Microsoft Office – especially Word, Excel and PowerPoint.

Nice to Have

• Sabre Trained (it’s a bonus but not a necessity!)
• 1‑2 years industry experience

Hours Of Work

40 hours a week Monday – Friday, with one Saturday and 2 Emergency Assistance Service Shifts (night‑time on call cover) per month required once fully trained.

Ready to apply

Please submit your CV highlighting any relevant experience to be considered for this position.

Equal Opportunity Employer

We are an Equal Opportunities Employer and believe in hiring the best person for the job, whoever they are, helping them thrive in their role and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please let us know.

Details

• Department: Business Travel
• Contract type: Permanent
• Hours: 40
• Salary: 26,000