Business Support Supervisor - Primary Care & Community Services

NHS National Services Scotland; Scotland; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Scotland is seeking a Business Support Supervisor to oversee administrative services and support staff. The role requires strong experience in administration and office procedures, with advanced computer and organizational skills. Candidates must have qualifications equivalent to HNC or SVQ in Administration, along with at least three years of relevant experience. The job is on-site, offering a vital support role in ensuring efficient patient care and operational management.

Qualifications

• Must show competence in a range of computer packages.
• Recognized qualification equivalent to HNC or SVQ in Administration.
• Three years of secretarial/administrative experience required.

Responsibilities

• Provide day-to-day supervision to business support staff.
• Implement and maintain administrative services for patient care.
• Be the first point of contact for administrative services.

Skills

Computer package competence

Advanced keyboard skills

Verbal and written English

Organizational skills

Problem solving skills

Education

HNC in Secretarial Studies or Business Administration

SVQ in Administration at Level 3

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post are Monday to Thursday (8.30am - 4.30pm Friday (8.30am - 4pm)

Please be advised that, effective 1 April 2026, the full-time working hours for all Agenda for Change posts will be reduced to 36 hours.

As part of the Business Support Team, The Business Support Supervisor will provide a support role in the administration of all services and operational requirements of the defined area of responsibility which may include one or more community health locations.

The postholder will provide day to day supervision to allocated business support staff and caretaking staff. The postholder will provide support in the day to day management of a number of sites within the sector, ensuring a safe environment for patients, contractors and staff.

The staff supervised by the postholder provide support to the business support function, nursing, AHPs and other services within the community bases. The postholder implements and maintains administrative services and systems to ensure effective delivery of patient care. The post holder strives to ensure that the service provided is easily accessed, efficient and effective, localised patient centred delivery of care.

The postholder will be the first point of contact for administrative services within the accommodation and will have delegated responsibility for certain budgets relating to equipment and furnishings. The postholder will support the manager in resolving operational issues that arise across the services that use the building and for resolving the issues with the relevant services e.g. General Practice, Pharmacy, Dental etc.

They will require the following :

Experience / Qualifications

• Must show competence in the use of range of computer packages evidenced by experience or formal qualification e.g. ECDL
• Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience.
• Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role. Such experience is unlikely to have been achieved in less than 3 years related secretarial/administrative experience at a more junior level through which a thorough understanding of office procedures has been obtained.

Specific Skills/ Knowledge

• Advanced keyboard skills.
• Good command of verbal and written English.
• Organisational skills, including ability to deal with a range of non-routine tasks, apply problem solving skills and ability to manage conflicting demands.

Personal Attributes

• Team Player
• Attention to detail
• Highly motivated and enthusiastic

Informal contact: Nycola Dunn, Assistant Business Support Manager, On 07816 226 862 or email [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible.

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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