Business Support Officer

BCP Council; Bournemouth; On-site; GBP 28,000 - 32,000; Full time

Job summary

A local government authority in Bournemouth is seeking a proactive and experienced Business Support Officer to join their Strategic Housing Options Team. The role offers a salary range of £28,142 to £31,537 and requires strong ICT skills, organisational abilities, and attention to detail. You will provide vital administrative support for housing services, ensuring excellent service to customers and stakeholders. Join a forward-thinking team committed to community welfare and service improvement.

Benefits

Enhanced benefits package

Career-defining roles

Opportunities for growth

Qualifications

• Experience with financial systems, processes, and procedures.
• Experience taking accurate and complex meeting minutes.
• Ability to learn bespoke systems and associated processes.

Responsibilities

• Provide efficient and effective administrative support to the housing service.
• Help teams maximise their delivery and contribute to Council goals.
• Ensure excellent service to customers and stakeholders.

Skills

ICT literacy skills

Strong written communication

Strong verbal communication

Attention to detail

Organisational skills

Education

GCSE level or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The pay range for this role will be £28,142- £31,537 (pro rata for part time colleagues). We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on the "More than just a job" brochure.

We are looking for an experienced administrator to support our Strategic Housing Options Team as a Business Support Officer. This role is vital in delivering efficient and effective administrative support to our housing service, helping teams maximise their delivery and contributing to the Council’s overarching goals. You will be instrumental in ensuring our customers and stakeholders receive an excellent service.

Specific Qualifications and Experience

• Educated to GCSE level or equivalent experience.
• Previous experience with financial systems, processes and procedures.
• Previous experience of taking accurate and complex minutes at meetings.
• Proven ICT literacy skills especially in using Microsoft Word, Excel and Outlook, and have the ability to learn bespoke systems and associated processes.

Personal Qualities & Attributes

• Proactive, organised, flexible, with a solution-focused approach.
• Able to maintain a high level of concentration and attention to detail to ensure accuracy when entering and checking financial data and preparing minutes.
• Strong written and verbal communication skills with the ability to communicate with a range of internal and external stakeholders to resolve and escalte issues in a professional manner.
• Ability to prioritise tasks according to need and urgency.
• Ability to maintain confidentiality and adhere to the Data Protection Act.

For an informal discussion about this position please contact Jo Barnes on 01202 127571.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career-defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package.

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DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.