Business Support Officer

Hampshire County Council; Winchester; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A local government organization in Winchester is looking for a Business Support Officer to conduct research, provide insights for projects, and support service-related improvements. Ideal candidates should be adaptable and proficient in Excel and PowerBI. This role offers a competitive salary and hybrid working arrangement, contributing to vital digital transformation efforts within care services.

Benefits

Health Assured Employee Assistance Programme

Generous annual leave entitlement

Occupational sick pay

Access to Local Government Pension Scheme

Qualifications

• Experience in projects and change management.
• Ability to prioritise work and remain calm under pressure.
• Skilled at tailoring communication to suit different audiences.

Responsibilities

• Conduct research on subjects related to services.
• Deliver data and insights to support service-related projects.
• Analyse key data across service areas for improvements.

Skills

Organised

Adaptable

Proficient in Excel

Strong verbal communication

Strong written communication

Resilience

Tools

PowerBI

Job description

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Business Support Officer

Job Reference: HCC622280
Salary Range: £33,178 - £36,369 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 7 December 2025

Interview Date: 17 and 19 December 2025

Early applications are encouraged as we may close the advert ahead of the stated closing date.

The Role:

Joining our Business Development Team, as a Business Support Officer, you’ll conduct research and present data, reports, and insights to management in support of service-related digital and HR projects. The information you provide will help inform the analysis of services for Older Adults and Younger Adults within HCC Care and Support Services.

What you’ll do:

• Conduct research on subjects related to the services we offer across Hampshire, including market trends, staffing, and other relevant matters.
• Provide information: Deliver data and insights to support service-related projects and decision-making.
• Keeping key documents and reports updated and functioning, such as staffing levels and hours, staff agency usage, bed capacity, short term service, long stay service,
• Support analysis: Analyse key data across Older Adults and Younger Adults services to inform service improvements.
• Adapt: Deliver high-quality work within deadlines, responding flexibly and swiftly to the demands of a fast‑paced environment.
• Collaborate: Work closely with the systems support team and colleagues, sharing information effectively with different audiences.

What we’re looking for:

• Organised, adaptable, and flexible in responding to changing needs.
• Experience in projects and change management.
• Proficient in Excel, including the use of pivot tables, formulas, and data analysis tools, and PowerBI to create dashboards for reporting and analysis.
• Ability to prioritise work and remain calm under pressure.
• Strong verbal and written communication skills.
• Skilled at tailoring communication to suit different audiences and needs.
• Resilience and confidence when managing competing demands.

Take a look at our Candidate Pack for more information about the Business Support Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Work in a varied and rewarding role where you’ll make a meaningful impact to the lives of our residents by supporting the digital transformation of care services.
• Supportive Environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Senior Administrator, Senior Administrative Officer, Office Administrator, System Support Assistant, System Support Officer, Business Support Assistant, Business Development, Analyst, Business Analyst, Account Support, Account Manager

Travel Requirements:

You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.