Business Support Officer

NHS; West Midlands; On-site; GBP 31,000 - 38,000; Full time

Job summary

A community health organization is seeking an Administrative Support role to assist General Managers in Shropshire. The role involves coordinating diaries, managing complex queries, and maintaining databases. Ideal candidates will possess a degree or equivalent experience in management and demonstrate strong IT skills. This position offers the flexibility of working full-time or part-time and an inclusive environment focused on community health improvements.

Qualifications

• Educated to degree level or equivalent qualification/training.
• Extensive experience in advanced use of IT packages including keyboard skills and data manipulation.
• Experience in administration duties and provision of secretarial support to senior managers.

Responsibilities

• Co-ordinate diaries for meetings and events.
• Prepare agendas, minutes, and notes of meetings.
• Act as a point of contact for teams and stakeholders.

Skills

Advanced IT skills

Communication skills

Data analysis

Minute taking

Project management

Education

Degree level qualification

OCR/RSA 3 or equivalent qualification

Tools

Microsoft Office Suite

Management information systems

Job description

Job Summary

PLEASE NOTE: This vacancy is only open to employees of our ICB system partners: Shropshire Community Health NHS Trust, The Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership NHS Foundation Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital and NHS Shropshire, Telford and Wrekin Integrated Care Board.

Please do not apply if you are not an employee of one of the listed organisations as we will be unable to progress your application.

In addition, this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

The post holder will work as part of a team in delivering an effective service supporting the provision of full and comprehensive administrative support covering all aspects of secretarial, administrative, organisational and operational initiatives. The post holder will also assist the General Managers and Service Managers across the Adult Community Division.

We advise you submit your application early as this vacancy may close early if a high volume of applications is received.

Main duties of the job

• To co-ordinate diaries to ensure attendance at all relevant meetings and events.
• Provide and support managers with a wide range of administrative and computer skills as well as maintaining a range of knowledge and understanding of procedures, protocols and functions including email management.
• Prepare agendas, take minutes and distribute notes of meetings including typing up of group discussions and interviews as necessary, recording and follow-up actions as required.
• Act as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Update and maintain data bases and/or spread sheets relevant to work area and propose new and improved reporting systems.

About Us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Details

• Date posted: 07 January 2026
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £31,049 to £37,796 a year Per Annum / Pro Rata
• Contract: Permanent
• Working pattern: Full-time, Part-time, Job share, Flexible working
• Reference number: 825-7629256-OPS-A
• Job locations: Mount McKinley, Shrewsbury Business Park, Anchorage Avenue, Shrewsbury, SY2 6FG

Person Specification

• Educated to degree level or equivalent qualification/training
• Equivalent relevant experience in business administration management and project management.
• OCR/RSA 3 or equivalent qualification
• Extensive experience in advanced use of IT packages including keyboard skills and data manipulation.
• Experience in administration duties and provision of secretarial support to senior managers/Directors including minute taking.
• Experience of Microsoft Office, including Outlook, Teams, Word, Advanced Excel and PowerPoint.
• Previous experience of analysis of performance data and providing meaningful and credible information.
• Willingness to learn and use new skills which support service improvement.
• Must demonstrate a high degree of numeracy and an ability to think analytically.
• Excellent communication skills, both written and oral with experience of preparing and presenting reports on complex issues.
• Experience of working with a number of data sources, developing and presenting data in a dashboard.
• Experience of using management information systems to ensure an integrated information approach.
• Ability to meet the travel requirements of the post which will include the ability to work across different sites within the Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Shropshire Community Health NHS Trust

Mount McKinley, Shrewsbury Business Park, Anchorage Avenue, Shrewsbury, SY2 6FG

Website: https://www.shropscommunityhealth.nhs.uk/