Business Support Officer

Telford & Wrekin Council; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government council in Telford is seeking a Business Support Officer to provide vital administrative support within the Registration, Ceremonies & Bereavement Services team. The role involves managing diaries for various ceremonies, processing burial applications, and liaising with stakeholders. Applicants should have strong organizational and communication skills, along with proficiency in MS Office. This office-based position offers competitive salaries, a generous leave package, and development opportunities within an inclusive work culture.

Benefits

Competitive salary

Generous leave package

Local Government Pension Scheme

Staff discounts

Free parking

Confidential wellbeing support

Flexible working

Qualifications

• Previous experience in a busy office environment required.
• Ability to manage sensitive situations with discretion and empathy.
• Proficiency in MS Office (including Outlook for diary management) is essential.

Responsibilities

• Managing diaries for burials, ceremonies, and registration appointments.
• Processing applications for exclusive rights of burial and producing grave deeds.
• Liaising with funeral directors, celebrants, families, and other stakeholders.

Skills

Organisational skills

Communication skills

Empathy

MS Office proficiency

Tools

Agresso

PlotBox

Job description

Would you like to play a key role in supporting one of the most sensitive and important services within Telford & Wrekin Council? We are looking for a Business Support Officer to join our Registration, Ceremonies & Bereavement Services team, providing essential administrative support for burials, ceremonies, and some registration work. This is an office-based role (not remote working) where you will help ensure the smooth delivery of statutory and discretionary services at significant life events.

Responsibilities

• Managing diaries for burials, ceremonies, and registration appointments.
• Processing applications for exclusive rights of burial and producing grave deeds.
• Liaising with funeral directors, celebrants, families, and other stakeholders.
• Handling bookings, payments, and correspondence for ceremonies and burials.
• Maintaining accurate statutory records and confidential information in line with GDPR.
• Providing reception and telephone support, responding to public enquiries with empathy and professionalism.
• Supporting the team with purchasing tasks, statutory returns, and general office administration.

Qualifications

• Previous experience in a busy office environment.
• Strong organisational and communication skills.
• Ability to manage sensitive situations with discretion and empathy.
• Proficiency in MS Office (including Outlook for diary management).
• Knowledge of financial systems (Agresso) and burial administration systems (PlotBox) desirable but not essential.

A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities. A culture that celebrates diversity and champions inclusion.

Benefits

• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters, Join Team Telford - Where People Make the Difference.

We're proud to be the LGC Local Authority of the Year 2025 - and it's all thanks to our incredible people. At Telford & Wrekin Council, we don't just deliver services - we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.

Please note: This is a permanent, office-based role working Monday to Wednesday. The interview date will be on the afternoon of Tuesday 20th January 2026.

If you're passionate about making a difference, we'd love to hear from you.