Business Support Officer

Leicestershire Partnership Nhs Trust; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in the UK is seeking a Business Support Officer to provide proactive business support within a dynamic work environment. The role involves data analysis, communication with stakeholders, and the development of performance management systems. Candidates should possess strong analytical and communication skills, with proficiency in Microsoft Office applications. This position plays a vital role in improving service performance through effective data management and reporting.

Benefits

Flexible working hours

Opportunities for career development

Inclusive workplace culture

Qualifications

• Strong communicator with excellent writing skills.
• Capable of constructing and delivering clear information.
• Experience with Microsoft Office applications required.

Responsibilities

• Provide business support for the Directorate of Mental Health.
• Produce and contribute to performance reports and dashboards.
• Liaise with managers and clinicians regarding data.

Skills

Communication skills

Analytical skills

Training skills

Data entry skills

Tools

Microsoft Word

Excel

Job description

Overview

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

As a Business Support Officer you will provide proactive business support to the Directorate of Mental Health. The post holder will have clear objectives and areas of responsibility which will contribute towards the successful delivery of the Business and Transformation Teams agenda. The Team are responsible for contract management, performance analysis and reporting, business planning, service redesign / modelling, estates and patient information. This role will utilise excellent analytical skills to support the Directorate in producing and analysing complex business sensitive data.

The post holder will use their excellent communication skills to liaise and support managers and clinicians in understanding their data and developing performance management systems. The post holder will support services and the Business and Transformation Team in relation to Patient Tracking Lists (PTLs), provision of performance information, development of performance management reports and tools, providing support and training on use of performance reporting software and data inputting to help manage waiting times and ensure compliance with a range of targets.

Responsibilities

Strong communicator with excellent writing skills, data entry and formatting presentations: capable of constructing and delivering clear information. To use a variety of verbal and non-verbal communication skills to ensure effective communication at all levels. Provide and receive highly complex, business sensitive and potentially contentious information to service leads and senior managers with the Directorate, using persuasive and motivational skills to ensure that colleagues are aware of priorities.

Work with service leads to improve and develop understanding in regards to service performance and data quality. This requires excellent training skills, as well as empathy and listening skills to understand the barriers that services believe exist in relation to data quality.

To present information to key stakeholders at meetings and forums, ensuring presentation of information is adapted to audience needs. Persuasive, motivational, negotiating or re‑assurance skills may be required because the post holder is seeking agreement or cooperation or because there are barriers to understanding.

Produce and contribute to the content of performance reports and dashboards as required. Prepare correspondence, reports and emails, progressing resulting actions as required. Produce letters, reports and other documentation using Microsoft Word, Email and Excel and ensure documentation is presented appropriately and accurately.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About the Trust

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed.