Business Support Officer

Connect2Kent; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A managed service provider in the City of London seeks an administrative support officer to assist the operations manager and support young people in a care setup. Responsibilities include producing documentation, managing office systems, coordinating appointments, and supporting personnel procedures. The ideal candidate will have experience in administration within a social care context and possess strong organizational skills. The role is strictly Monday to Friday with no weekend work, totaling 37 hours per week.

Benefits

No weekend working

37 hours per week

Monday - Friday schedule

Qualifications

• Demonstrated experience in administration, preferably in a social care context.
• Proficiency in drafting professional correspondence and managing office tasks.
• Strong organizational skills with the ability to prioritize effectively.

Responsibilities

• Provide administrative support to the operations manager and team.
• Act as the main contact for unit, managing queries and complaints.
• Maintain and monitor office systems including databases and filing.
• Co-ordinate appointments and meetings for the team and service users.
• Support with personnel procedures and client care issues.

Skills

Officer administration experience

Experience of drafting correspondence

Experience of working with a social care environment

Computer literacy

Ability to organise and prioritise workload

Ability to take accurate notes and minutes

Commitment to equalities

Job description

About Us

Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role

Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home.

What is the day-to-day of the role:

• Produce all types of work processing on behalf of the line manager and other staff and tracking responses.
• Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible.
• Develop, maintain and monitor all office systems, including database and filing systems.
• Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit.
• Arrange and coordinate appointments for the service users, including booking health appointments and interpreters.
• Administer personnel procedures on behalf of the line manager/team.
• Support managers and support staff with client care issues, including transport for clients, taking and recording referrals.

Required Skills and Qualification

• Officer administration experience
• Experience of drafting correspondence
• Experience of working with a social care environment
• Computer literacy
• Ability or organise and prioritise workload.
• Ability to take accurate notes and minutes.
• Commitment to equalities.

Benefits

• No weekend working. 37 hours per week.
• Monday - Friday 08:30-17:00

APPLY NOW!

Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.