Business Support Manager

Insight222; City Of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A specialist global professional services firm is seeking a highly organised Business Support Manager to facilitate procurement, manage financial operations and oversee recruitment processes. This hybrid role requires at least weekly attendance at the London office. The ideal candidate will have strong organisational skills, experience in client procurement and invoicing, and a proven track record in managing multiple priorities effectively. Join a dynamic team and contribute to the future of HR practices.

Benefits

Generous vacation policy

Autonomy and innovation encouragement

Development opportunities

Qualifications

• 3–6 years of experience in business operations or similar roles.
• Proven ability to manage client procurement processes.
• Strong communication skills and experience coordinating recruitment.

Responsibilities

• Oversee client procurement processes and vendor onboarding.
• Manage financial operations including invoicing and accounts receivable.
• Coordinate recruitment processes from job description to candidate selection.
• Support logistics for internal and client events.

Skills

Organisational skills

Attention to detail

Client procurement management

Invoicing and accounts receivable

Recruitment processes coordination

Logistical support for events

Stakeholder management

Excel/Google Sheets

Tools

HubSpot

Xero

SharePoint

Job description

About Us

Insight222 is a specialist global professional services firm. Over the last eight years we have rapidly become one of the leading voices and authorities on the topic of people analytics. Our team members are widely recognized as some of the world’s most influential people in Human Resources, HR Technology, Employee Listening, and People Analytics.

We provide solutions to help HR leaders and their teams deliver business value - by helping them create a data-driven HR culture. We interact directly with Chief Human Resources Officers and their key staff in Analytics, Strategy, Employee Listening, Workforce Planning, L&D and Digital HR.

Our clients are Fortune 500 and FTSE 100 companies based in North America and Europe. They represent some of the world’s leading brands. Collectively, our clients’ work impacts millions of employees across the world and delivers several hundred million dollars in value back to their organizations, through effective people analytics.

Working at Insight222 will allow you to help us continue to influence the future of HR through driving the adoption of a data-driven approach to HR.

Role Summary

We are seeking a highly organised and detail‑oriented Business Support Manager to support the smooth running of the business. This is a hands‑on role covering client procurement processes, financial administration (including invoicing), technology and systems management, people operations, commercial operations governance, and logistics for internal and client events.

The ideal candidate is structured, calm under pressure, and able to manage multiple priorities with clarity and professionalism. They take pride in strong process discipline, reliable execution, and operational efficiency.

This role is a hybrid position, with the requirement to be in the Insight222 London office at least once a week.

Procurement & Client Onboarding Administration

• Manage client procurement processes, including completing vendor registration and onboarding forms.
• Chase and track purchase orders from client teams, ensuring timely receipt and accuracy.
• Collaborate with internal teams (IT, Finance, Sales / CS) to complete client security questionnaires, compliance forms, and supplier assessments.
• Upload and maintain documentation in client procurement portals.
• Keep procurement‑related records organised and up to date.

Financial Operations

• Prepare and issue client invoices accurately and on time.
• Track accounts receivable and flag overdue payments or payment risks.
• Monitor cashflow and operational spending with structured monthly reporting.
• Manage expenses, credit card reconciliations, reimbursements, and general financial admin.
• Support budgeting inputs, monthly financial reporting, and operational forecasting.
• Collaborate closely with the Finance team to ensure smooth financial workflows.

People Operations

• Manage the end‑to‑end recruitment process: drafting job descriptions, posting roles, screening candidates, scheduling interviews, and coordinating with hiring managers.
• Maintain recruitment trackers, documentation, and templates to support an efficient hiring process.
• Ensure a professional, positive candidate experience from application to offer.
• Prepare monthly payroll inputs and maintain accurate employee and benefits records.
• Support onboarding and off‑boarding workflows, ensuring correct setup of systems, access, and documentation.
• Keep people‑related processes and documentation organised and up to date.

Technology & Systems Management

• Serve as administrator for systems including HubSpot, Xero, SharePoint, and project tools.
• Maintain clean, accurate data structures and support user adoption across teams.
• Act as the internal owner of HubSpot governance — managing workflows, permissions, fields, templates, and general configuration.
• Troubleshoot HubSpot issues and support team members with system usage.
• Manage software licences, renewals, and tech procurement.
• Liaise with external IT providers as needed.

Event Logistics Support

• Support logistics for client‑facing events and internal company events, including meetings, offsites, and roundtables.
• Assist with venue research and booking, catering, printing, stationery, materials preparation, and shipments.
• Coordinate restaurant bookings, travel arrangements, attendee lists, and event‑day logistics.
• Liaise with client administrative teams on access requirements and schedules.
• Ensure all materials and equipment are prepared and delivered on time.

Skills & Experience

Must Have

• 3–6 years in business operations, finance operations, project coordination, or similar roles.
• Strong organisational skills with exceptional attention to detail.
• Experience managing client procurement processes or compliance documentation.
• Comfort managing invoicing, accounts receivable, and financial reporting.
• Experience coordinating recruitment processes and managing candidate pipelines.
• Experience supporting logistics for internal or client‑facing events.
• Strong stakeholder management and calm, clear communication style.
• Strong Excel / Google Sheets skills and proficiency using multiple systems.

Nice to Have

• Hands‑on HubSpot experience (highly preferred).
• Experience with Xero, SharePoint, or other operational tools.
• Background in consulting, professional services, or event‑heavy environments.
• Experience improving processes or implementing new workflows.

  Salary

  • £40,000–£50,000 per annum depending on experience

  What Success Looks Like

  • Smooth, timely invoicing and clear visibility of payments due.
  • Reliable client procurement and commercial operations processes.
  • Well‑governed HubSpot data, workflows, and dashboards.
  • A polished recruitment process and excellent candidate experience.
  • Organised people documentation and accurate payroll inputs.
  • Strong logistical support for internal and client events.
  • Clean, well‑maintained operational systems and documentation.
  • A calm, dependable presence supporting the business day to day.

  Career & Development

  Our business is growing, providing opportunities for individual growth and development for team members. We believe that it is critical for growth to happen in both expertise and personal development. We invest in our people to build expertise in line with what our clients are requesting.

  • You will work across all levels of the organisation including the CEO and Leadership Team, bringing opportunities to learn and develop from a wealth of experience.
  • You’ll have the opportunity to work in a fun and fast paced environment that offers autonomy, encourages innovation, and gives you the freedom to test and explore new ideas.
  • We offer continuous feedback in‑the‑moment in respectful ways – up, down and across the organisation.
  • We offer a generous vacation policy and several company holidays throughout the year.
  • We have a fully remote team in the US. We embrace a hybrid working environment at our headquarters in the UK, where employees work from home and in our central London.